Experience

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  Adidas

  Nov 2016 - May 2020

  Sales associate

  Top sales person for 12 consecutive month through developing a deep understanding of the product line.Led projects to refine organization to improve store operations as the store scaled from $2.5M per year to $4M+.Operated every aspect of the store, including operating registers, apparel, footwear, fitting room, and shipment/inventory.

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  Road runner sports

  Jun 2019 - Nov 2019

  Fit expert

  As a dedicated team member at Road Runner Sports, a leading specialty running store, I played a key role in enhancing the customer experience through personalized fittings and recommendations. Specializing in the sales of top-tier running shoes from various renowned brands, as well as our own performance athletic gear, I led customers through a comprehensive Road Runner fitting process. By analyzing individual preferences and considering a Road Runner fit test results, I provided tailored recommendations, ensuring each customer found the perfect footwear and athletic gear to meet their unique needs. This role deepened my expertise in customer engagement and product knowledge within the dynamic world of running and athletic gear. Show less

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  Bobalust tea house

  Jan 2020 - Jul 2024

  Team lead

  As a Team Lead at Bobalust Tea House, I orchestrate the seamless operation of the shop, managing a team of 17 staff members and overseeing all aspects of shop operations, from inventory management to ensuring an exceptional customer experience. By closely monitoring key store metrics such as ticket time, sales trends, and hourly performance, I've successfully enhanced team efficiency. I take pride in mentoring team members, fostering collaboration in various team configurations within our fast-paced work environment.In my role, I meticulously monitor daily operations, ensuring optimal team performance and addressing any challenges that may arise. From managing ingredient stock and crafting drinks to customer specifications to reporting and resolving issues with facilities as they arrive, I am committed to maintaining a functional and welcoming environment. My focus on operational excellence and dedication to creating a positive customer experience contribute to the overall success of Bobalust Tea House. Show less

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  Soundry ai

  Sept 2023 - Jun 2024

  Software engineer internship

  As a Software Engineering Intern, I played a pivotal role in elevating our online presence by spearheading the development of a dynamic new landing page and redesigning then building the UI of a critical part of our web-app. This new landing page helped our product see more than a 200% increase in usage from our users. Leveraging my expertise in HTML, CSS, and JavaScript, I worked with my designer and team to enhance user engagement. I used React and Typescript to refactor the web-app feature to help improve usability and experience for content selection of our 1000 users. This internship has not only honed my technical skills but also provided valuable hands-on experience in web development and UI design within a collaborative team environment. Show less