Experience

• 

  Ameritech cellular (at&t)

  Nov 1992 - Nov 1997

  Technical installation

  Installed, programmed, and performed troubleshooting on all types of wireless devices.

• 

  Qwest (centurylink)

  Nov 1997 - Dec 2001

  Project manager, provisioning division

  Designed and analyzed daily, weekly, and monthly reports for the entire provisioning division of Qwest Communications. These reports were used to observe employee production and identify training needs. Created and presented management presentations and provided recommendations based on these reports for implementation by the senior management team. Assisted management in operations changes and new product implementation affecting the engineering operations department.

• 

  Verizon wireless

  Feb 2008 - Feb 2015

  Customer service and tech support

  Proactively manage business and customer accounts. Also provide technical eduction and troubleshooting all types of wireless devices. Review with the customer their current needs to match them with the most appropriate Verizon Wireless services to satisfy their needs. Promoted to senior customer service representative, March 2009 and now handle more technical problems and large business customers.

• 

  Centurylink business

  Mar 2015 - now

  Technical project manager

  I manage engineering orders for CenturyLink business hosted VOIP phone service. CenturyLink is the third largest Telecommunications company in the USA.