Experience

• 

  Vobis microcomputes s.p.a.

  Jan 1993 - Jun 1998

  It sales & delivery manager

  Cross market solutions: Fault Management, ICT Infrastructure, IT Operations, Monitoring, Order Management, Problem Management; , Change Management; Services : Consulting, Service Desk, TrainingProject Management: Customer communicationBusiness Analysis: Interfacing the customer for requirement discovery and project leader for functional specifications, Communicating with customer and project leader for own competence areasSystem Integration & Code Development: Software installationSystem Administration: Writing technical documentation, Installation and verification of software infrastructures, First level analysis and troubleshootingTesting: Writing technical documentation, Test execution and test verification with the customerOperation: Service Desk / Help Desk, 1 level application support, 1 level infrastructure support, System administration, HW maintenanceArchitectures: Client Server, Distributed ComputingO.S. and System Software: Linux, Unix, Windows NT/2000/20xxD.B.: Access Show less

• 

  Consulting s.a.s.

  May 1998 - Sept 1998

  Senior consultant

  Support for Training courses at RAI Academy/System Administration.Cross market solutions: Document Management, ICT Infrastructure, IT OperationsServices : Business Configuration (tariffs), Service Desk, Service Level Management, TrainingProject Management: Planning, monitoring and follow-up during execution phase, Customer communicationBusiness Analysis: Writing functional Analysis documentationSystem Integration & Code Development: Writing technical documentation, Software installationSystem Administration: Writing technical documentation, Installation and verification of software infrastructures, First level analysis and troubleshooting, Monitoring, optimization and tuning of the installed infrastructures, Technical support to the customerTesting: Writing technical documentation, Preparation and verification of test environments, Test execution and test verification with the customerOperation: Service Desk / Help Desk, 1 level application support, 2 level application support, 1 level infrastructure support, 2 level infrastructure supportArchitectures: Client Server, Distributed ComputingO.S. and System Software: Linux, Unix, Windows XP/Vista/Seven/W8, Windows NT/2000/20xxD.B.: Access Show less

• 

  Techno business s.r.l.

  Sept 1998 - Sept 2007

  Service project manager & account manager

  Customers: RAI - TELECOM ITALIA - Telecom Italia Learning Services - Scuola Reiss Romoli -CNEL, ERG Petroli, CERVED, Cementir, UBAE Arab Bank, ASCA, Summertime, Ghella S.p.A., Macroazienda, Thaos. Suppor to for Training courses at Rai Academy/System Administrator.

• 

  Eutelia

  Oct 2007 - Jan 2010

  Services project manager
• 

  Ibm

  Feb 2010 - Apr 2012

  Senior system engineer

  Cross market solutions: ICT Infrastructure, Inventory Management, IT Operations, Monitoring, Performance Management, Event Management; , Incident Management; , Problem Management; , Change Management; , Knowledge Management; , Disaster Recovery Management; , Business Continuity Management; , Demand Management; Media Solutions: Content Delivery Application, TV Content ManagementServices : Consulting, Service Level Management, Service Monitoring Management, TrainingProject Management: Customer communicationArchitecture & Analysis: Writing analysis documents;System Administration: Writing technical documentation, Installation and verification of software infrastructures, First level analysis and troubleshooting, Monitoring, optimization and tuning of the installed infrastructures, Dimensioning, capacity planning, support to product selection, Technical support to the customerTesting: Writing technical documentation, Test execution and test verification with the customerOperation: 1 level application support, 2 level application support, 1 level infrastructure support, 2 level infrastructure support, System administration, Network (IP) Support, Backup - Storage support, HW maintenance, Facilities / Asset maintenence, Deployment / RolloutArchitectures: Client Server, Distributed Computing, Host, Web Based, Web Services, VMwareO.S. and System Software: AIX, Citrix, Desktop Virtualization (Citrix/VmWare), Linux, Unix, Windows XP/Vista/Seven/W8, Windows NT/2000/20xxD.B.: MySQL, SQL ServerNetwork IP: Brocade AppliancesSecurity: IT Patching Process, User Management PoliciesMiddleware: VMwareStorage/Backup : Archiving, Brocade SAN Switch, Data Deduplication, EMC DataDomain, EMC2 NAS, EMC2 Storage Management, Hitachi Storage Management, HP Storage Management, IBM Storage Management, Replication Management, SAN Architecture and Configuration, Storage Virtualization, Veritas Netbackup, VTL Appliances, VMware Backup Show less

• 

  Ericsson

  May 2012 - now

  Project manager si, ict, cloud virtualization

  Cross market solutions: BigData, Cloud Computing, NGDC & Virtualization, Document Management, ICT Infrastructure, IT Operations, Monitoring, Event Management; , Incident Management; , Problem Management; , Change Management; , Knowledge Management; , IT Compliance Management; Services : ConsultingProject Management: Project Documentation (i.e. planning, cost estimation, ...)., Set-up team (i.e. human resources), Generation of Financial Reports, Planning, monitoring and follow-up during execution phase, Management of internal and external escalations, Performance evaluation of team members, Customer communication, Management of PM areas, Project closure and cash in administrationBusiness Analysis: Business process analysis, Interfacing the customer for requirement discovery and project leader for functional specifications, Providing to the working group the specifications for the design and implementation of the system., Communicating with customer and project leader for own competence areas, Writing functional Analysis documentation.Architecture & Analysis:Scouting of products and solutions on IT market, Communicating with customer and project leader for own competence areas, Providing to the working group the specifications for the design and implementation of the system., Technical coordination of the working group (for small tasks), Management of customer communication on issues of own liability., Writing analysis documents (use cases, class diagrams, sequence diagrams, domain diagram, ...)System Integration & Code Development: Writing technical documentation, Software installation, Execution of functional and integration tests, Data migration, Performance/tuning e stability test., Overall troubleshooting., Products customization, Help DeskTesting: Writing technical documentation, Preparation and verification of test environments, Test execution and test verification with the customer.Methodologies: eTom, ITIL, MSTOP, PMI Show less