Experience

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  Warply

  Aug 2015 - Jul 2017

  Crm & loyalty manager

  • Operate as the lead point of contact for any and all matters specific to customers. • Ensure the timely delivery of services and products to clients, according to customer needs and objectives. • Forecast and track key account metrics, identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment and assist with high severity requests or issue escalations as needed. • Resolve issues to maintain and strengthen customer trust.

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  Wedia digital marketing agency

  Jul 2017 - Jun 2018

  Digital project manager

  • Develop project scope and ensure technical feasibility.• Schedule projects (full life cycle) and agree deadlines with clients.• Develop a detailed project plan.• Ensure that all projects are delivered on-time, within scope and budget.• Manage change requests, schedule and cost them.• Effectively lead teams of 7-8 people during project implementations (designers, copywriters, developers).• Measure project performance using appropriate tools and techniques.• Weekly Report about projects’ progress.• Create and maintain technical documentation.• Deliver engaging, informative and well-organized presentations.• Build and maintain strong long-lasting customer relationships.• Experience on open source CMS.• Submitted Projects: E-Commerce, Corporate Web sites, Portals and Digital Ad hoc campaigns.• Review deliverables prepared by team before passing to client plus thorough testing in various platforms and devices. Show less

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  Isobar

  Jun 2018 - Apr 2019

  Account/technical project manager

  • Develop project scope and ensure technical feasibility.• Manage client expectations • Schedule projects (full life cycle) and agree deadlines with clients.• Develop a detailed project plan.• Ensure that all projects are delivered on-time, within scope and budget.• Manage change requests, schedule and cost them.• Effectively lead teams of 7-8 people during project implementations (designers, copywriters, developers).• Create and maintain technical documentation.• Review deliverables prepared by team before passing to client plus thorough testing in various platforms and devices. Show less

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  Atcom s.a.

  Apr 2019 - Nov 2022

  Project manager
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  Shopflix.gr

  Nov 2022 - now

  Product owner