Experience

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  City colleges of chicago-harry s truman college

  Aug 2015 - Jan 2018

  Associate student

  Associate in computer science - Harry’s Truman College Graduation year 2018

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  Caterpillar inc.

  Jan 2018 - Feb 2019

  Quality assurance analyst

  ● Studied technical design documents, system requirements, and business requirements to develop manual test cases.● Involved in the creation of test plan, test cases, test procedure required for manual testing and to initiate automated testing.● Involved in writing test completion reports, weekly reports, daily reports, and releasing specific addendums.● Worked with Business Analyst and QA Manager in gathering technical and functional specification documents for reviews to understand the functionality. ● Manually performed Functional, GUI, Smoke, Regression, and Integration Tests every release.● Used HP-Quality Center to write, execute, store test cases, and to log defects per their severity and priority.● Used HP Quality Center to organize test scripts systematically and generate report. ● Performed backend testing using SQL and checked the data flow and data validation.● Exported test cases into Bugzilla. Used Bugzilla bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release. Show less

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  University of illinois chicago

  Feb 2018 - Jun 2020

  Bachelor student

  Bachelor of Computer Science – University of Illinois at Chicago Graduation year 2020

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  Bank of america

  Feb 2019 - Aug 2021

  Quality assurance analyst

  ● Reviewed the Business Requirement Document to understand the business process and wrote test cases and mocked test data for both positive and negative test scenarios.● Uploaded and managed test requirements and test cases in Jira.● Performed Functional, System, System Integration, GUI, Ad hoc and UAT testing.● Executed Regression test cases, documented test results and reported and tracked defects.● Stored Pass/Fail results in project folder and/or in Jira and retested and closed fixed defects.● Performed Smoke testing after the build deployment on a weekly basis after the defect fixes.● Auditing business and functionality necessity documents and recognized test scenarios. ● Retesting defects and making necessary updates in Jira.● Attend meetings with business analysts and developers to discuss defects.● Involved in Scrum type of agile methodology testing.● Performing Functional testing, Integration testing, System testing, Regression testing, and End to End Testing.● Send daily project updates to senior management. ● Meeting with Management, Developers, and Business Analysts to design functional specifications before each Release.● Using Jira to customize users and user groups. ● Using Jira to create and maintain new Domains and Projects.● Creating Regression test sets for various test projects and updating the test set after each test cycle. ● Tested the web, mobile web and mobile application for credit card application process ● Participated in the team for User Acceptance Testing. ● Performed back-end testing using SQL queries. ● Performed Positive and Negative Testing manually. ● Performed Sanity Testing & Smoke Testing manually.● Participated in the project meetings. ● Mobile Testing of multiple web properties. ● Mobile compatibility testing on numerous IOS, Android and Windows devices. ● Executed automated scripts. ● Created reusable automated test scripts using Selenium and other automation tools. Show less

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  Trustmark

  Aug 2021 - now

  Responsible for setting up Mainframe Screens, application batching and upload. Works closely with Enrolltech and interacts with multiple internal departments, and sales teams. The process involves case set-up, auditing to ensure accuracy, monitoring workflow, and initiating problem solving to solve detailed problems and successfully meet deadlines. To be successful in this role, you should be someone who thrives in a fast-paced environment and enjoys consultative problem solving and finding creative solutions to meet the client’s needs.Key Accountabilities:60% Mainframe Set-Up: Ability to work independently, understanding of Underwriting Offers. Audit Team Member Setup. Application Batching, and Processing. Application Upload, and printing. Case Updates10% Problem Resolution: Identify problems with case data, working on consultative solutions involving all necessary parties and providing notification on cases that may not meet required turnaround times to appropriate parties. Use alternative approaches on missing items to complete case build. Continue to follow up with sales teams and support team on all outstanding issues in a timely manner.15% Customer Service: Communicate with internal departments, vendors and clients effectively and collaboratively. Utilize phone/face time vs. email as appropriate. Respond to internal and external requests within 24 hours. Ensure all customer issues are documented using the Master Log.10% Project Management: Works independently to prioritize workload to accomplish assigned cases. Attends case set-up calls (POD) weekly with designated internal staff to provide updates and status. Takes a proactive approach to ensure project is deployed successfully.5% Documentation of Tracking Metric Show less • Testing:• Confirming products, rates, forms, underwriting offer and general functionality utilizing multiple enrollment systems• Acting as a testing SME including Hot Fix Defect Testing/Smoke Testing/UAT Testing and communicating results to appropriate teams or further action• Identifying areas of testing protocol which can be improved and presenting ideas for improvement implementation, including semi-automated testing• Problem Resolution:• Identifying problems with case data, working on consultative solutions involving all necessary parties and providing notification on cases that may not meet required turnaround times to appropriate parties. Using alternative approaches on missing items to complete case build. Continue to follow up with sales teams and support team on all outstanding issues in a timely manner• Assisting Trainer with conducting ongoing training and refresher classes as required• Customer Service:• Communicating with internal departments, vendors and clients effectively and collaboratively including utilizing phone/face time vs. email as appropriate• Creating and enhancing Enrolltech Team Work instruction documentation as needed• Project Management:• Working independently to prioritize workload to accomplish assigned cases• Leading case set-up calls (POD) weekly with designated internal staff to provide updates and status• Taking a proactive approach to ensure program is deployed successfully• Documentation of Tracking Metrics. Show less

  • Systems Case Builder/Business Analyst

    Sept 2022 - now

  • Testing Specialist

    Aug 2021 - Sept 2022