Michael Immer

Experience

• 

  Heraeus Noblelight Fusion UV

  Mar 2008 - May 2013

  Junior Network Administrator

  • Supported Heraeus InfoSystems during Fusion acquisition, including: o Understanding the Fusion infrastructure o Upgrading network to Heraeus InfoSystems standards o Creating computer inventory/server inventory database• Implemented improved process for complex PC/Server environment integrations• Assisted with network integration into corporate Heraeus standard operating environment

• 

  Catapult Technology

  Aug 2013 - Nov 2013

  Help Desk Level II Support

  • Tracking issues with Service Now ticketing system• Supporting end users via Bomgar remote assistance tool• Maintaining software with DSM software delivery catalog• Troubleshooting issues :o Network Printerso Network Drive mappingso Active Directoryo Mobile devices (Android, iPhone, iPad, Tablets)o Cisco VoIPo Cisco Any Connecto Smart Card

• 

  Merkle

  Mar 2014 - Jul 2015

  Network and Security Administrator

   Installation, configuration, and maintenance of servers Virtual machine cluster management SAN configuration and management Data security (PGP encryption, SFTP) On-call shifts

• 

  TPCIGA

  Sept 2015 - May 2021

  Network Administrator

  - Maintaining and managing the network infrastructure - Ensuring 99% up-time network functionality- Server repair/maintenance including: - Office 365 - IIS - Backup Technologies - NAS - Active DirectoryMaintaining network security: - DMZ - Cisco ASA device configuration/management - Wireless network

• 

  Integritek

  May 2021 - Sept 2022

  Network Engineer
• 

  GCS Technologies, Inc.

  Sept 2022 - now

  Senior System Administrator