Experience

• 

  Arizona lutheran academy

  Jun 2010 - Jul 2012

  Landscaping
• 

  Starbucks coffee co.

  May 2012 - May 2014

  Barista
• 

  Eddie bauer

  Apr 2013 - Mar 2014

  Sales representative
• 

  Columbia sportswear

  Mar 2014 - Jun 2014

  Sales associate
• 

  Apple

  Apr 2014 - Aug 2023

  - Builds out store and ensures constant communication through content for team meetings.- Directs and controls activities within a broad functional area, collaborating with key business partners.- Successfully integrated 18 new Apple employees into the business as direct report team.- Leads store activities including company messaging, performance reviews, and interviews.- Monitors and supports store employee performance and addresses performance issues.- Monitors and addresses customer experience, concerns, and complex issues.- Addresses store employee concerns.- Performs sales leader functions.- Drives results based on a 3 Phase engagement strategy for a Flagship Apple Store. Show less - Lead 36 advisors in transitioning to remote work, supporting 30,000 customers, resulting in 85%+ Customer Satisfaction from 2,500 responses.- Conducted consistent check-ins with team members to ensure compliance in client interactions, offering feedback and troubleshooting concerns.- Prioritized openness among team members by fostering diversity, recognizing individual accomplishments, and encouraging collective problem-solving.- Developed unique reporting processes to promote positive competition among team members based on their strengths and interests.- Established a system for scheduling weekly meetings across 9 teams in collaboration with peers, maintaining records of meeting notes and ensuring accountability.- Maintained regular communication with 6 retail stores to provide feedback and support for each advisor. Show less

  • Manager

    Nov 2021 - Aug 2023

  • Lead + Manager of Remote HelpDesk

    Nov 2018 - Nov 2021

  • Senior Technician

    Jan 2015 - Nov 2018

  • Technical Specialist

    Apr 2014 - Jan 2015
• 

  Moelis & company

  Jan 2024 - now

  Assistant vice president - global mobility and deployment