Experience

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  Biltmore suites

  Jan 1995 - May 1996

  Housekeeping supervisor, reservation manager, front desk manager
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  Delta air lines

  May 1996 - Oct 1997

  Baggage service agent
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  Cyntergy corporation

  Feb 1998 - Feb 2000

  Help desk lead

  Provided IT support to various hospitality client

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  Booz allen hamilton

  Feb 2000 - Oct 2016

  Associate/business analyst

  Business analyst with successful experience in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems. Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. Accustomed to working in a variety of methodolgies including Agile, CMMi Level III and waterfall. Provided support to clients in the healthcare sector including Centers of Medicare and Medcaid (CMS), The National Institutes of Health (NIH), and The Food and Drug Administration (FDA). Show less

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  Cvp (customer value partners)

  Oct 2016 - now

  Lead multiple cross functional scrum teams on a $15m, 30-person project, implemented agile practices as Product Manager and Scrum Master, refined Agile practices resulting in faster release cycles with high-quality, defect free software.Kicked off a new project with remote team members; tailored approach for project operations and Agile ceremonies with three completely remote scrum teams.Established product management operations and delivery processes enabling streamlined execution.Applied Agile coaching experience to enable streamlined delivery across multiple teams .Applied design thinking to product development to increase development pace and consensus between designers, client, and technical delivery teams. Implemented agile development practices using the Scaled Agile Framework (SAFe) resulting in over 60% reduction in defects.Lead project’s CMMI L3 recertification for software development and services and received a successful rating in all areas evaluated. Show less

  • Senior Project Manager

    Jan 2022 - now

  • Manger

    Oct 2016 - now