Experience

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  Us army

  Aug 2009 - Mar 2013

  Imagery analyst (35g)

  Geospatial satellite imagery analyst for the United States Army. Responsible for analyzing overhead and aerial imagery developed by photographic and electronic means. Provide Army personnel with critical information about enemy forces, potential battle areas and combat operations support. Duties included but were not limited to: ● Produced imagery products, intelligence systems architecture and evaluation of procedures.● Gained operational and tactical level intelligence experience to include general experience in the fields of targeting, intelligence systems, and geospatial systems.● Maintained a Top Secret w/ SCI Security Clearance throughout service.● Scoring high on the ASVAB to become a member of the Military Intelligence branch. Show less

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  Ferrellgas

  May 2014 - Sept 2016

  Local cdl propane delivery driver

  Propane delivery driver for Ferrellgas. Responsible for maintaining enough propane for clients to carry out their daily or weekly operations. Duties included but were not limited to: ● Loaded, secured, transported, delivered and unloaded propane to and from specified locations.● Prepared and maintained records in accordance with regulations and company procedures.● Sustained a Class B CDL (Commercial Driver License) and met all DOT requirements.

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  Support.com

  Mar 2017 - Aug 2017

  It support specialist

  Remote troubleshooting solutions for Comcast customers. Managed and utilized between five and six applications for each call with a customer in order to resolve their issue. Duties included but were not limited to:● Communicated technical directions over the phone to inexperienced computer users, while maintaining a professional and caring demeanor.● Resolved customer requests by investigating problems, developing solutions and recommending products and/or services relevant to assessment of the customer needs.● Documented all customer interactions while remaining actively engaged. Show less

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  Del mar college

  Sept 2019 - May 2020

  Desktop support specialist

  Supporting four different campus networks (West, East, Northwest and Center for Economic Development). Carrying out diverse functions including enterprise ticket management and deployment of IT equipment. Exposure to Del Mar’s telecom infrastructure though the development of the new financial aid center in the Harvin Center building. Adaptive learning environment due to working with IT specialists on a weekly rotating schedule. Support Del Mar’s Active Directory through the use of organizational units and domain administration. Educate computer users on the proper use of new software and hardware. Identified the cause of a broadcast storm and implemented countermeasures that would have otherwise caused irreparable damage to the network infrastructure. Assisted with the new fiber optic infrastructure for the new Gamby building at West campus. Duties included but were not limited to:● Punching down CAT6 cables.● Crimping CAT6 cables. ● Punching down phone lines.● Crimping phone lines.● Troubleshooting telecom system to setup new cubicle offices.● Reimaging PCs with Windows 7, Win10, or Mac 10.14 Mojave operating systems.● Software rollbacks and updates for computer labs.● Racking and unracking networking equipment.● Pulling and crimping CAT6 cables. ● Implementing proper cable management for racked network equipment.● Finding the origin of a broadcast storm and implementing preventative countermeasures.● Cell phone repair and data backup/recovery.● Adding and removing a PC from the Del Mar Active Directory.● Pulled fiber optic cabling.● Mapped and documented the fiber optic infrastructure changes at the West campus.● Pointed PCs to Del Mar’s Windows 10 Update Server so that they could update to the proper version.● Active Directory administration Show less

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  The corpus christi army depot

  Sept 2020 - now

  System administrator