Experience

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  Zagrebačka banka

  Jan 2002 - Jun 2010

  Risk and fraud specialist

  • Performing fraud monitoring and fraud prevention activities on cards and merchants portfolio,• Managing card and merchant fraud cases below predefined amount, complexity and sensitivity thresholds,• Performing daily and periodically reviews of fraud reports in order to manage overall risk, • Familiarizing with relevant regulations and laws, as well as fraud detection tools,• Participate in identification of key risk indicators in order to accurately track these indicators, • Suggest recommendations for improvements and changes of the fraud strategies in order to improve the efficiency of the fraud control Show less

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  Intesa sanpaolo card

  Jun 2010 - Oct 2016

  • Involvement in prevention from risks resulting from inadequate or failed internal processes, people and systems, or from external events. • Ensuring operational risk management framework in identifying, controlling, monitoring, and reporting of risk in all business functions,• Providing guidance to business functions on aspects relating to operational risk management policy,• Cooperating with business units and follow up any operational risk issues,• Conducting operational risk management review and prepare relevant reporting,• Performing operational risk assessments on processes, products and systems• Promoting operational risk culture and awareness within the Company Show less • Assuring overall compliance of the Company’s operations with card payment scheme (American Express, VISA, MasterCard) mandates in order to minimize the compliance risk for the Company.• Evaluation, analysis and assessment of card payment schemes mandates and their proper distribution between relevant units within the Company and relevant units of banks belonging to Intesa Sanpaolo Card,• Providing clear instructions to relevant units in the Company and the Group banks regarding their responsibility in implementation of payment scheme mandate, • Coordinating the flow of mandate information between the Company and the Group banks and provide clear-cut partition of responsibility between the two stakeholders for implementation of such mandate• Identifying the risk regarding compliance or non-compliance to payment schemes mandates and understanding impacts of such non-compliance towards the Company and Group banks,• Work with all relevant units of the Company to proactively plan upcoming mandates Show less

  • Operational Risk Specialist

    Sept 2012 - Oct 2016

  • Operational Risk and Card Mandates Specialist

    Jun 2010 - Sept 2012
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  Nets group

  Oct 2016 - Oct 2022

  Scheme compliance manager

  Card Schemes compliance role requires assuring of overall compliance with card scheme rules and schemes' compliance programs for all Company’s business and technical (end-to-end) processes / operations (MasterCard, VISA Europe and VISA Inc., American Express, JCB, China Union Pay).Key responsibilities:Regularly and timely monitoring, collecting, analysis, reporting and advising on Issuing and Acquiring card business streams:• regular card scheme rules and mandatory requirements (monthly, weekly publications)• semi-yearly technical requirements • applicable best practices • new revenue opportunitiesImpact determination / analysis process for mandatory changes, initiating of necessary implementation activities and implementation monitoringSupervising of compliance status with card schemes' rules and monitoring programs, direct participating and coordinating efforts in order to retain the overall compliance status (process and technical / data integrity level, performance metric programs, brand protection programs, high risk merchants...) Show less

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  Nexi group

  Oct 2022 - now

  Scheme compliance manager at nexi group