Experience

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  Longhorn steakhouse

  Dec 2019 - Sept 2020

  Hostess
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  The children's place

  Mar 2021 - Feb 2022

  Sales associate
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  University of maryland

  Aug 2021 - May 2024

  Community assistant

  Provided customer service to 800+ residents at a 24-hour service desk

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  University of maryland identity science lab

  Jan 2022 - Dec 2022

  Undergraduate research assistant

  Analyzed Q-chats about mental health and family from late March 2020 to early September 2021 during the COVID-19 lockdownDeveloped a research proposal in collaboration with peers to determine positive and negative attitudes toward difficult conversations regarding mental health and family issues

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  University of maryland

  Aug 2024 - now

  Desk operations supervisor

  Supervise and train a team of 15 Community Assistants, ensuring compliance with departmental policies and managing desk operations, including scheduling, coverage, and staff accountability.Maintain a strong presence at the service desk, performing administrative tasks, handling resident inquiries, and ensuring the security and proper management of keys, packages, and other resources.Collaborate with the Administrative Operations team to develop, implement, and evaluate desk procedures while fostering positive relationships with residents and internal/external stakeholders. Show less