Experience

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  Manitoba lotteries corp

  Jun 1993 - Sept 2002

  Manager, guest services

  • Maintained employee files and was responsible for payroll, scheduling, monitoring, coaching staff, stocking merchandise and preparing and cashing out of floats, preparing timely performance evaluations and administer pay increases all in accordance with union standards and agreements, implement progressive discipline strategies where necessary • Prepare marketing and promotional materials for tour bus clientele, greet and host guests ensuring maximum satisfaction at all levels• Handle all guest concerns, issues and complaints from all departments with professionalism and diplomacy as the ambassador of Guest Services for the Casino• Manage all aspects of the valet, coat check, gift store, information kiosk, shuttle service, ticket master, reception/switchboard and animatronics, overseeing a working staff of approximately 30 individuals• Received commendations from the Director, General Manager and numerous guests for ability to please and impress clients and inspire and motivate staff Show less

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  Canada revenue agency

  Mar 1997 - Jul 2004

  Cr4 assessing clerk

  • Assessing tax liability for individual, Aboriginal and bankrupt individuals specializing in estate returns • Respond to client inquiries and request additional information with professionalism and a high regard for client satisfaction• Appropriately prepare T1 tax returns in order to facilitate data capture for processing, following strict procedures and guidelines according to the Income Tax Act• Capable of meeting and /or exceeding strict guidelines for production, accuracy and confidentiality Show less

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  Bison transport inc.

  Sept 2004 - Jan 2011

  Driver services representative

  •Act as a liaison between the transport driver and the company. Facilitate communication and respond to high volume inquiries regarding compliance, safety , human resources, payroll, development and training, maintenance and dispatch•Respond efficiently and provide references to companies on behalf of current or previous employees. Take action where current employees are seeking employment to facilitate communication and change in respect to retention strategies•Provide customer service to internal clients by performing vacation requests, authorizing company waivers to facilitate travel with a passenger or pet, ensure up to date information regarding driver files is kept i.e. Driver licensing, course updates, customs documents, etc.•Process information to driver files for multiple departments and terminals across Canada•Monitor and enforce company paint policy whereas owner operators must have their units painted white to be compliant with contract stipulations•Compile, assess and review driver files for eligibility in reward programs based on tenure, performance and safety, approve or decline eligible candidates and send appropriate notification to employee , management team and update intranet to reflect and recognize those approved •Manage company’s security access program where drivers are concerned and enforce policies in relation to expectations of Border Patrol initiated programs Show less

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  Trappers transport ltd

  Jan 2011 - Sept 2014

  Manager, recruiting and retention

  • Advertise available positions and facilitate all aspects of Class 1 driver recruitment throughout Canada ensuring documentation and compliance regulations are met for all of North America • Book road test and drug test per Department of Transportation Regulations• Successfully obtained a Labour Market Opinion from Service Canada to facilitate the hiring of Temporary Foreign Workers.• Implemented a Driver Training Program in conjunction with Manitoba Public Insurance Entry Level Professional Truck Driver Training Program• Respond to high volume inquiries, attend recruiting events, review applications and facilitate interviews• Facilitate benefit administration, payroll documentation completion and all new hire requirements • Implement and ensure currency with all driver training programs and facilitate training for drivers• Keep lines of communication open and liaise with all staff to ensure driver satisfaction. Strategically implement change wherever necessary and premeditate challenges to increase retention• Monitor truck utilization ensuring maximum usage per unit• As necessary, apply progressive discipline strategies Show less

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  Parkside ford lincoln ltd.

  Sept 2014 - now

  Employee engagement manager

  • Design and deliver programs to recruit for skill and cultural fit• Build employee engagement, recognize great work and celebrate performance• Work jointly with management team to identify and develop plans for replacement, succession and the determination of new job roles• Source and research to build an active applicant pool• Facilitate application process, interviews and evaluations, on-boarding, orientation and training requirements