Experience

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  Self-employed

  Feb 2013 - May 2019

  Digital marketing manager | content creator

  As a Marketing Manager, I produced content for over 30 clients across the globe while completing and writing product reviews on SEO and marketing tools. I also ensured to be updated with all the online and marketing trends to create and maintain drop ship and niche websites for e-commerce purposes.Key Accomplishments:✪ Demonstrated excellent management in securing new businesses by establishing relations with high profile clients.✪ Ensured profitability, business interests, and customer relations were maintained through effective marketing strategies.✪ Oversaw business management by prioritizing clienteles, completing administrative activities, and ensuring a high level of customer service.✪ Kept excellent awareness of marketing strategies while leveraging active online learning to retain and attract new customers. Show less

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  Hawaii motorhead magazine

  May 2013 - Aug 2013

  Writer | photographer

  Being the representative for the company, I attended multiple car events and took photographs of cars, people, scenes, and interviews. I also interviewed an array of people at each event and edited photos using Adobe Photoshop and Illustrator. Key Accomplishments:✪ Created newsworthy stories for the Hawaii Motorhead Magazine issue, demonstrating monthly features.✪ Provided outstanding leadership in shot design, color correction, as well as lighting to capture images.✪ Demonstrated ability handling a high-volume of work and creating imagery under tight project deadlines.✪ Worked with outside vendors on special project assignments to secure resources for outsourced projects. Show less

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  Colorado state university bookstore

  Jun 2014 - Aug 2014

  Administrative assistant

  As a part-time employee, I worked as a seasonal staff, pulling orders on text books for students, gaining hands-on experience in accepting payments from customers and giving change and receipts as a cashier. I also became highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers bought.Key Accomplishments:✪ Acquired a thorough understanding of counting the money in register at the beginning and end of shift. ✪ Bagged and wrapped customers' purchases and answered customers' questions.✪ Provided information regarding the business procedures and policies in a customer-friendly way. Show less

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  Uber

  Mar 2015 - Mar 2016

  Brand ambassador

  As an Ambassador, I directed in promoting Uber via personal and professional networks. Led by educating and sustaining a quota of clients per week. I also headed in sourcing potential partnerships with Colorado State University organizations, events, and parties to ensure competence.Key Accomplishments:✪ Provided outstanding experience from completing hundreds of promotions inside - implementing daily plans to achieve goals.✪ Created effective promotions to potential customers, which attracts attention, pleases the eye, and enhances innovation.✪ Actively participated in many branding promotions by being fully responsible for educating potential clients for Uber. Show less

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  Cinemark

  Sept 2015 - Nov 2015

  Restaurant coordinator

  Through my contract, I greeted customers in a friendly and respectful manner. I also cut, prepared, cooked meals, and cleaned theater and kitchen area while working in a fast-paced environment. I also took food orders and brought food and drinks to the customers.Key Accomplishments:✪ Served the correct food preparations while ensuring compliance with sanitation standards. ✪ Operated well in a fast-paced environment, providing prompt service while laying tables, taking orders, and serving meals.✪ Reviewed the menu and discussed any questions of customers with the Chef to provide excellent service.✪ Initiated and helped co-workers by serving customers while leveraging high level of customer service. Show less

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  Reporting morocco

  Feb 2016 - May 2016

  Writer | photographer | social media intern

  As a Social Media Manager, I performed 20 hours per week in updating Reporting Morocco news articles and photojournalism via the professional Facebook page. I also advertised RM to gain more followers and readers. Analyzed statistics on views and follows via professional social media pages.Key Accomplishments:✪ Edited and translated company's brochures and user manuals for products and systems using proper terminology.✪ Drafted related reports and briefs. Completed a proposal in the adoption of science, technology, and innovation in Morocco.✪ Assisted in effectively managing social media accounts and conducted research in order to discover possible opportunities. Show less

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  مركز الدراسات و الأبحاث الإنسانية - مدى (mada)

  May 2016 - Jul 2016

  English language instructor

  Being an Instructor, I accomplished 6 hours per week in participating in the department development functions to teach and promote the English Language. I also executed weekly lesson plans to intermediate level learners in English, grammar and vocabulary, reading, writing, and speaking.Key Accomplishments:✪ Displayed genuine concern and attention towards the students as well as being attentive to their educational progress.✪ Maintained cultural sensitivity, conducted student tests, and student orientation to ensure great relations. ✪ Created course outlines and objectives to ensure a cohesive, enjoyable and smooth classes. Geared classes to students' needs. Show less

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  Morocco world news

  May 2016 - Aug 2016

  Writer | photographer intern

  Being a Journalist Intern, I completed 20 hours per week, writing daily news articles about Morocco, the Middle East/North Africa, and the United States. I also promoted MWN in social media pages by producing photo essays consisting of 250-word paragraphs with at least 20 photos.Key Accomplishments:✪ Assisted in editing specific news, articles, and online contents. ✪ Collaborated and worked with a wide range of media and monitoring groups. ✪ Spearheaded in creating timely and engaging content optimized for the platform used and the intended audience.✪ Demonstrated ability in evaluating opportunities for partnerships, sponsorships, and advertising on an on-going basis. Show less

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  Wrrk

  Jan 2017 - Apr 2019

  Customer service professional

  As a Customer Service Representative, I demonstrate excellent management skills in resolving and completing 15-20 client tickets per hour, ensuring business productivity. I also communicate with internal teammates, clients, and account managers about services and trends to resolve all customer inquiries.Key Accomplishments:✪ Provide excellent support for answering customer inquiries via voice, email, and chat while exceeding service delivery standards. ✪ Comply with standard procedures while communicating effectively with team members, resulting in a more productive environment.✪ Liaise with clients and all levels of the organization while managing timelines and risks to maintain high level of customer service.✪ Experience in providing expertise by sharing effective techniques to resolve issues. Administer and correspond with all clients and major works. Show less

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  Usda

  Mar 2017 - Sept 2017

  Business and industry student pathways intern

  Throughout my Internship, I assisted in preparing loan processing, servicing and closing of documents. I also provided data to borrowers and applicants on loan/grant programs, eligibility, and funding. I assisted with a review of loan applications for completeness and conformance with agency regulations.Key Accomplishments:✪ Communicated and implemented strategic plans, including ongoing analysis and modification as needed.✪ Focused the organization to position itself as the premier service organization within the community.✪ Created flyers for advertising sales, attended community outreach events, received visitors, and answered telephone inquiries.✪ Led by operating automated systems, maintaining electronic and manual files, and collecting and compiling data to ensure accuracy. Show less

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  Berlitz maroc

  Sept 2017 - May 2018

  English language instructor

  Being an English Instructor, I plan, prepare, and deliver lessons to children aged 6-11 while attending/contributing to teacher meetings to improve performance. I also create and prepare tests, assessments, quizzes, and projects while continuously developing effective teaching methodologies. I have also taught the English language to large companies, such as Mazen, CDG Capital, and Sitel in compliance with universal English standards.Key Accomplishments:✪ Headed in collaborating with international companies while conducting English lessons in Morocco to various businesses, including customer service, BPO, and Bank industries.✪ Lead in encouraging students and providing learning progress to Senior Managers to ensure a high level of student satisfaction.✪ Develop student capabilities/growth in compliance with implemented company vision for business improvement. ✪ Lead in identifying knowledge opportunities while maintaining excellent student relations through excellent class administration. Show less

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  Center for modern languages

  Oct 2017 - Feb 2018

  English language instructor

  During my tenure, I developed and applied comprehensive lessons to a range of adult classes from ages 16+. Organized social media and cultural activities. I also trained students on an independent level while creating and preparing tests, assessments, and quizzes for student improvement.Key Accomplishments:✪ Utilized a variety of teaching techniques to provide students a positive and encouraging learning process.✪ Spearheaded in preparing classroom and coursework material, including syllabus and homework assignments for all the students.✪ Displayed genuine concern and care towards the students as well as maintaining cultural sensitivity to improve student progress.✪ Supervised projects from inception to completion, including conducting trainings, educational planning, and reviewing student progress for improved performance. Show less

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  Transportation security administration (tsa)

  May 2019 - May 2020

  Transportation security officer

  • Operate various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and prevent those objects from being transported onto aircraft. • Perform searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conduct bag searches and lift/carry bags, bins, and property weighing up to 50lbs. • Engage in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. • Maintain focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life-threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations. • Retain and implement knowledge of all applicable Standard Operating Procedures, and demonstrate responsible and dependable behavior - open to change and adapting to new information or unexpected obstacles. • Control terminal entry and exit points, as well as, interact with the public by giving directions and responding to inquiries. Show less

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  A & k sanak attack llc

  Jan 2020 - Apr 2022

  General manager
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  Hui mālama ola nā ʻōiwi

  Apr 2022 - Jan 2024

  Department supervisor, special projects and events coordinator

  • Oversees the Community Relations Department and supervises the Project Coordinator in information dissemination efforts through multiple media channels to inform individuals, community groups, public and private organizations, governmental officials, donors, and grantors about health improvement, programs, activities, and services.• Manages and analyzes all print and digital platforms including Facebook, Instagram, LinkedIn, Twitter, and hmono.orgwebsite.• Manages Community Relations annual budget to ensure effective use of federal funding.• Develops Community Relations strategic marketing plan and media kit.• Oversees all PR assignments before publication to ensure material is accurate and compliant with internal and external policies and assists in creating organization’s print, radio and online advertising and marketing material.• Project Manages special events and facilitates Service Promotion Committee.• Develops clear and informative data driven month-end reports for funders and the Board of Directors.FY 2021-2022 Accomplishments• Assessed, planned and executed Ladies' Night Out and Mālama Nā Keiki, the organization's two main events, which resulted in 450participants at each event, a 50% increase in attendees compared to previous years.• Built genuine relationships with over 50 community partners/agencies throughout the year. Will continue to maintain partnershipsfor future collaborations and events.• Raised over $20,000 in cash and item donations. Show less

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  Big island smokehouse llc

  Jan 2024 - now

  General manager