Tyler Robinson, CIC, EBP

Experience

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  United States Army

  Nov 2016 - Feb 2018

  • Managed a team of 14 personnel responsible for the training and implementation of 150 soldiers spread across the Korean Peninsula• Provided direct financial management support to more than 22,000 Army soldiers and Department of the Army civilians across the Korean theater of operations• Responsible for the morale, training, and logistical support for 180 soldiers, 30 Korean Augmentation to the U.S. Army (KATUSA) soldiers, three Department of the Army civilians, and nine Korean civilians and their family members• Synchronized and coordinated with the 498th Combat Sustainment Support Battalion, U.S. Army Equipment Support Command-Korea, and various agencies to ensure wartime readiness and full spectrum financial support Show less

  • Logistics Manager

    Nov 2017 - Feb 2018

  • Operations Manager/Chief of Commercial Vendor Services

    May 2017 - Nov 2017

  • Executive Officer

    Nov 2016 - May 2017
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  Scott Insurance

  Jul 2018 - Aug 2019

  Commercial Analyst
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  SAHOURI INSURANCE

  Aug 2019 - Mar 2025

  • Account Executive

    Apr 2022 - Mar 2025

  • Account Manager

    Aug 2019 - Apr 2022
• 

  Community Risk Advisors, LLC

  Mar 2025 - now

  Director of Operations

  Lead and manage the overall operations of the Commercial Property & Casualty department, including policy issuance, renewals, claims processing, and customer service.Develop, implement, and refine operational policies and procedures to ensure streamlined workflows, compliance with regulations, and superior customer service.Collaborate with the executive team to establish operational goals and strategies that align with the agency’s overall business objectives.Provide direction and leadership to operational teams, ensuring that they meet or exceed performance metrics and quality standards.Manage and mentor a team of commercial insurance professionals, including account managers, placement specialists, and producers.Ensure ongoing training and development programs for staff to stay current on industry trends, changes in insurance regulations, and best practices.Foster a culture of collaboration, accountability, and continuous improvement within the department.Develop and maintain strong relationships with key clients and insurance carriers to ensure satisfaction and operational efficiency.Address complex client concerns and escalations, ensuring timely and effective resolutions.Work closely with the sales team to ensure seamless integration of operational support for new business opportunities and client retention.Identify opportunities for process improvements within the Commercial Property & Casualty division, driving efficiencies and cost savings.Implement automation and technological solutions to streamline operations, improve data accuracy, and enhance customer experience.Continuously evaluate the effectiveness of current operational processes and make recommendations for enhancements.Ensure all operations comply with applicable federal, state, and local regulations, as well as internal policies.Oversee audits, reporting, and record-keeping to ensure proper documentation of policies, claims, and transactions. Show less