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Richard So

Richard So

Technical Support Representative / Team Manager

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location of Richard SoChristchurch, Canterbury, New Zealand

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  • Timeline

  • About me

    Information Technology System Engineer

  • Education

    • University of San Carlos

      1999 - 2004
      Bachelor of Science (B.S.) Computer Engineering

      Activities and Societies: Demolay

  • Experience

    • Stream Global Services

      Oct 2004 - Aug 2011
      Technical Support Representative / Team Manager

      Technical Support Team ManagerAccount name: Dell ComputersResponsible for daily supervision and management of technical support representatives, typically 20 direct reports.Level 2 Technical Support RepresentativeAccount name: Dell ComputersSupport Level 1 Technical Support Representatives as a subject matter expert, include conducting technical training and handling technical escalations.Technical Support RepresentativeAccount name: Dell ComputersProvide customers answers regarding computer hardware and software installation, configuration, modification, and troubleshooting concerns. Show less

    • CSC - Computer Sciences Corporation

      Sept 2011 - Feb 2016
      Field Service Engineer / Team Leader

      Ticket ManagementAsset ManagementPC ActivitiesHardware Break/fixThird Party Vendors Problem ManagementService Request ManagementSite ActivitiesPC RefreshClient ManagementPeople ManagementTechnology/InnovationCommunicationProcess Compliance/Business ImprovementInduction, Training & DevelopmentPerformance Management

    • Scenic Hotel Group

      May 2016 - Jun 2023
      Systems Administrator

    • Essential IT (New Zealand)

      Aug 2023 - now
      Information Technology System Engineer

  • Licenses & Certifications