Ruby Jean N.

Experience

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  IBM

  Oct 2010 - Mar 2021

  ROLES & RESPONSIBILITIES: -IBM ANZ's Cost and Revenue Management focal for all IBM's Growth Platforms or Businesses-Facilitated COR and or RUR review meetings between Project Team and Leadership Team and ensured that everything that had been discussed, agreed upon and the decision made in the call are completely and accurately documented -Drove project’s compliance by sending email notifications to Project Managers, Brand Project Executive, Partners requesting them to take action to review and resolve the Project's variance-Created and sent COR/RUR weekly reports to the Project Managers and Leadership Team to flag projects with aging variance.ACHIEVEMENT: IBM Shared Services Delivery Excellence Team Award - Delivery Operations, Q2 and Q4 2020 Show less ROLES & RESPONSIBILITIES: - Subject Matter Expert for Global Training Administration, Logistics and Reporting Processes.- Managed, scheduled, and coordinated Classroom Trainings.- Managed myLearning/LMS Courses, including student registrations, student’s inquiries and updating their transcript after training is completed.- Managed Training Logistics, including making training venue reservations, ordering training materials, and facilitator booking.- Tracked and validated Training Invoices billed by 3rd Party vendor to our clients.ACHIEVEMENTS: - Received Account's Highest Award - for exemplifying all the 9 IBM practices and for showing dedication to every client's success, finding ways to continuously improve process/es and systems, and proven of being trustworthy and responsible in all relationships, Q4 2019- Quarterly Top Performer Award - In recognition of exemplary service and significant contributions to the team and account, Q4 2017, Q2 2018 and Q3 2018 Show less ROLES & RESPONSIBILITIES: -Handled enrollment and termination of employees into various benefit plans based on policy.-Processed employee benefits and claim applications either directly or via third party vendor. Handled benefits delivery via payroll, in kind, via third party, or cash payment outside payroll.-Maintained Benefits records of employees and update appropriate systems that support Benefits processes.-Ensured accuracy of benefits related payments and deductions calculated in the payroll or any other payment system.ACHIEVEMENTS: -Received Monthly Top Performer Award - for consistently achieving all operational (SLA, Quality, Cost, Productivity), while maintaining customer satisfaction, Business Controls compliance and for continuously striving for process improvements and self-development, July 2013 and April 2014 Show less

  • Delivery Operations - Cost and Revenue Management Analyst

    May 2020 - Mar 2021

  • Learning Management System Administrator

    Mar 2017 - May 2020

  • Senior Benefits Practitioner (IBM Commercial HR Account)

    Jun 2013 - Feb 2017

  • Senior Benefits Practitioner (Internal IBM HR Account)

    Mar 2011 - May 2013

  • Compensation Administrator (IBM Commercial HR Account)

    Oct 2010 - Mar 2011
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  Vertiv

  Jun 2021 - Jan 2024

  Lead Specialist, LMS Administrator

  ROLES & RESPONSIBILITIES: Lead in managing the standards, procedures, data integrity, reporting and overall functionality of LMS, responsible in handling complex projects, large programs and process initiatives, provides new hire process training to new joiners in our Team and a go to person in any process concerns received both from our stakeholders and local management Team. Provides Training coordination support to L&D programsACHIEVEMENTS: • Q2 Service Star Award – August 2022• Q3 Service Star Award Team – October 2022 Show less

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  Turnitin

  May 2024 - now

  LMS Administrator