Amber Crotty

Experience

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  Savers Health Home & Beauty

  Oct 2013 - Oct 2016

  Sales Manager

  - Advising & serving customers- Processing payments - Assisting customers & supervising staff- Ensuring stock levels are well maintained- Working with a team to create special offers and promotion material- Handling customer complaints

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  Freedom Leisure

  Jan 2017 - Aug 2019

  - Meeting and greeting clients- Booking meetings- Keeping the reception area tidy- Answering and forwarding phone calls- Upsell memberships for potential clients- Update database records regarding clients - Meeting and greeting clients- Upsell memberships for potential clients- Ensure high standards of cleanliness throughout the facility- Event management and quality assurance- Event beverage distribution

  • Reception Administrative Assistant

    Apr 2018 - Aug 2019

  • Recreational Assistant

    Jan 2017 - Apr 2018
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  TINYSAURUS NURSERIES LTD

  Nov 2018 - Aug 2019

  Administrative Assistant

  - Oversee all aspects of general office coordination- Interact with parents, children and visitors- Answer telephones and transfer to appropriate staff member- Help on the floor - When on the floor monitor children safely and correctly, whilst engaging with the children- Coordinate and retrieve records- Create and modify documents using variety of programs - Support staff in assigned project-based work- Lead in organising new staff member documents and safety checks- Assist in special events Show less

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  Japan Exchange and Teaching Program(me) (JET)

  Aug 2019 - Sept 2020

  Assistant Language Teacher

  - To plan engaging and interesting English foreign language lessons.- Delivering planned lessons to a range of students of different ages of high school level.- Lead oral communication classes.- Provide a supporting learning environment to encourage students to engage in classroom activities.- Manage allotted learning time to maximise student achievement.- Provide instructions that are easy to understand and follow.- Prepare tests, exams and exercises for students.- Mark and provide appropriate feedback on oral and written work.- Maintain and manage student academic scores and levels for my class.- Research social and culturally relevant subjects to teach.- Organise informative cultural lessons.- Be a consultant on translated to English documents.- Be involved in cultural activities such as school festivals and sports festivals.- Oversee out of school activities after the school day.- Create monthly themed display boards with different cultural themes. Show less

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  Bath & North East Somerset Council

  Dec 2020 - Aug 2021

  Clean Air Zone Technical Administrator

  - Communicate technological knowledge to businesses and the general public through direct contact- Maintain valid and up-to-date database records in Excel.- Ensure the (operational) status of project equipment and relay critical information- Manage several inboxes - Assigning correct devices to the correct vehicles, always ensuring the data is linked- Working as part of a close-knit team and creating the groundworks for successful data collection through administrative support- Identifying and establishing relationships and working with local community groups- General administrative tasks such including use of excel databases, preparing Microsoft word reports, assessing and responding to emails as well as use of external company data tracking- Monitor and log reports on activities and performances to allows management to access the success of the scheme- Participate in devising strategies and activities to access and work with households/businesses - Use a proactive approach to developing and maintaining relationships with a wide range of stakeholders - Lead the team on small projects set such as gathering and compiling feedback on the public opinion of the Clean Air Zone- Be in charge of leading and training new staff members, ensure they are confident in their roles Show less

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  Beam - formerly Rovco/Vaarst

  Aug 2021 - now

  Delivery Manager

  - Uphold an environment where my development teams can focus on delivering what matters- Managing Data driven teams- Drive and track continuous improvement- Uphold and evolve agile working practices,- Define and report on team metrics, to educate and improve teamdelivery practices- Build and maintain a technical engineering team that can hit keymilestones- Focus on Team Health- Identify and unblock the team whenever necessary- Key bridge of communication between delivery team and keyinternal stakeholders- Managed two web solution products from conception throughlaunch and support- Manage b2b product delivery- Manage IT and Platform Engineering internal delivery and developersupport- Lead and facilitate key agile ceremonies- Be included in technical decision making - ensuring business needs are met Show less