Netash Vashistha

Experience

• 

  IBM

  Sept 2008 - Aug 2015

  Technical Support Engineer

  Part of the Network Change/Technical Support Team for one of the Mexican Multinational Company.Responsible for configuration and troubleshooting of Cisco devices for any network related changes.Configuration and troubleshooting of Site-to-Site and remote access VPN tunnels on firewalls and IOS.Configuration and troubleshooting of NAT/ACL on Cisco PIX/ASA and Routers on need basis.Configuration of various firewall features in customer and test environment.Owning and completing change reports during shift hours.Part of the System Support Team for one of the biggest Canadian Telecom providerResponsible for disk quota management for users.Performance tuning. Troubleshooting on outlook 2007/2010.Assign mailboxes to accounts created in various departmentsRestore emails and hold data for legal purposes.Create public folders and public folder database.Check application, system, event, AV, and spam log.Managing and troubleshooting Active Directory Infrastructure along with Group Policies.Create, change and remove user accounts and mailboxesProviding Floor support in terms of Product knowledge and coaching. Show less

• 

  Microsoft(Convergys India Limited)

  Sept 2015 - Apr 2019

  Technical Support Engineer

  Responsible for handling and resolving issues for global Microsoft clients.Handling Office 365 cases and providing solution over call, remote or email with the help of tools provided such as LMI, Visual knowledge base, Customer Assistance portal.Escalating cases to partner organizations and teams when required.Take responsibility that SLA/KPI objectives are being meet according to defined levels.Make recommendations for future upgrades.Key ResponsibilitiesEnhanced resilience.Manage mailbox quotas.Backup emails and database.Provision additional storage.Move mailboxes- Hybrid Deployment.Troubleshooting hybrid environments.Existing deployment reconfiguration.Apply security (Mail flow and protection)Restore emails and hold data for legal purposes.Create public folders and public folder database.Check application, system, event, AV, and spam log.Create, change and remove user accounts and mailboxes.Assign mailboxes to accounts created in various departmentsMaintain and monitor user activity as per organization needs.All types of Migration from on premise exchange to Exchange online.Directory synchronization installation, configuration and maintenance.Manage and troubleshoot distribution, security and dynamic distribution groups.Troubleshooting client connectivity issues with exchange such as outlook, mobile devices (iOS and android). Show less