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Vaishakhi Ray

Vaishakhi Ray

System Engineer

Followers of Vaishakhi Ray695 followers
location of Vaishakhi RaySouth Melbourne, Victoria, Australia

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  • Timeline

  • About me

    Technical Business Analyst at Jetstar Airways

  • Education

    • MKSSS Cummins College of Engineering for Women

      2011 - 2015
      Bachelor of Engineering (BEng) Instrumentation and Control First Class with Disctinction

    • University of Melbourne

      2020 - 2021
      Masters of Management

  • Experience

    • Tata Consultancy Services

      Aug 2015 - Feb 2020
      System Engineer

      > 4 years+ of professional IT experience with expertise in ServiceNow Development and Administration> Good knowledge of ServiceNow MSP environment> Implementation of ITSM modules like Incident Management, Change Management, Service Request, Problem Management,Knowledge Management, SLA and Release Management.> Involved in integrating ServiceNow using REST API with TCS internal reporting tool.> Experience in Service Portal,Service Catalog, Reporting, Mid Server Installation and upgrade, Mobile Application, Email Notifications, Client and Server side scripting. Show less

    • KPMG Malaysia

      Dec 2020 - Jan 2021
      Student Consultant

      As part of the Global Business Practicum subject, my team and I had to develop a business strategy to help KPMG Malaysia grow its cloud consulting domain. My role was to introduce a new service that would help KPMG Malaysia attract more clients for their cloud consulting division. At the end of the three-week arrangement, we presented our findings to the senior management of KPMG Malaysia and provided an in-depth consulting report.

    • MBS Student Association

      Feb 2021 - Oct 2021
      Event Coordinator

    • City of Melbourne

      Mar 2021 - Jun 2021
      Student Consultant

      As part of the Business Practicum subject, my team and I had to analyze the landscape for digitalization of tourism in Melbourne and provide recommendations around digital tourism offerings that Melbourne can adopt based on the changing visitor preferences. This engagement concluded with a presentation to the Visitor Economy Team of the City of Melbourne, which was attended by more than 30 participants over zoom, and a report of our analysis and recommendation.

    • University of Melbourne

      Aug 2021 - May 2022
      Service Improvement and Project Administration Intern

    • 180 Degrees Consulting

      Aug 2021 - Oct 2021
      Consultant

    • Jetstar Airways

      May 2022 - now

      • Technical Business Analyst

        May 2023 - now

      • Product Analyst

        Nov 2022 - Jun 2023

      • Technology Intern

        May 2022 - Dec 2022

  • Licenses & Certifications

    • ServiceNow Certified System Administrator

      ServiceNow

    • Accounting Fundamentals

      Corporate Finance Institute® (CFI)
      Jul 2020

    • Excel Crash Course - Spreadsheet Formulas for Finance

      Corporate Finance Institute® (CFI)
      Jul 2020

    • ITIL Foundation Level

      AXELOS Global Best Practice
      Feb 2017