Dr. Lissette Carmona-Roman

Experience

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  Inspira Behavioral Health Inpatient Unit

  Mar 2011 - Dec 2012

  Senior Clinical Psychologist Supervisor

  - Supervised, planned, assigned, directed, and coordinated multidisciplinary professionals' daily clinical activities for a multitude of providers including Licensed Social Workers, Licensed Clinical Psychologists, Social Worker Interns, and Clinical Psychologist Interns.- Consistently met quarterly quality goals and increased customer satisfaction rate; managed a caseload of 45 patients with substance dependence and co-occurring Axis I and Axis II disorders.- Collaborated with Departments of Veterans Affairs to implement Veterans Evaluation Services (VES).- Guided multidisciplinary staff on department philosophy, clinical methodology and practices, program goals and objectives, and policies and procedures. - Assisted and participated in developing, coordinating, and implementing in-service training and staff development programs.- Evaluated work unit's overall activities, including methods and techniques for effectiveness and consistency with program and services goals and objectives; recommended and implemented changes in program, policies, and procedures improving clinical operations in the unit.- Provided leadership and direction for Social Worker and Psychologist team members; ensured training and adherence to evidence-based treatment modalities for older children, adolescents, and adults.- Collaborated with management to address business and employee relations issues; examined and analyzed situations; recommended solutions to management; sought legal advice/stakeholder guidance as necessary.- Provided supervision and ensured quality assurance, adherence to legal and ethical regulations for therapy team members. Show less

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  Vibrant Emotional Health, Former MHA of NYC

  Jan 2013 - Jun 2014

  PSCH Program Manager

  - Developed and coordinated mental health programs for specific patients and patient populations and participated in the development of policy and program planning. Participated in the development of annual operating budgets and provided fiscal advisement to stakeholders by outlining program budgets to achieve the program’s fiscal objectives.- Interacted with stakeholders to identify business needs and requirements; met with project stakeholders on regular basis to assess progress and make adjustments to achieve VEH goals and objectives.- Monitored progress of assigned programs through utilization and implementation of program policies, documentation, program directives and other program material.- Monitored and recognized financial, and operational concerns, collaborated with over 20 team members and directors on appropriate courses of actions to streamline deficiencies, resolve technical issues, and improve program outcomes through strategic changes and adjustments. - Evaluated and provided use cases for the pilot version of AVATAR software to assist developers with real world scenario analysis to improve functionality and practicality of the AVATAR system.- Defined classification levels for privacy information and intellectual property, ensured all clinic team members observed HIPAA policies and procedures. - Analyzed internal operations; identified systems and processes to improve quality, efficiencies, and productivity; and worked collaboratively on service enhancements with stakeholders and other members of the senior management team cross-functionally before, during, and after program development stages.- Oversaw development, implementation, and maintenance of line processes within IT framework and recommended changes to improve the overall efficiency of the program. Show less

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  Vibrant Emotional Health

  Jul 2014 - now

  - Served as the primary Prevention Integrator with accountability to ensure integrating primary prevention, overseeing, planning, and evaluating the 988, NY Problem Gambling, NY State Substance Abuse Hopeline, NFL Lifeline, and Multiple Health Insurance crisis lines with the primary prevention topics of substance abuse and mental health crisis behaviors.- Managed the largest group of counselors, supervisors, and support staff including five Clinical Supervisors and over 50 Crisis Counselors supporting multiple crisis lines. - Worked directly with bachelor’s and master’s degree counselors to develop education, provide evaluation, implement performance management, and employ competency improvement techniques to improve the overall effectiveness and success of the department.- Assisted Workforce management, scheduling, and operations management for three shifts on Tampa Bay Thrive, NYC Well, 988 Lifeline, NFL Lifeline, and other assigned help lines to ensure continuity of operations and mitigate deficiencies in help line operations. - Maintained 100% Retention of counselors on morning, evening and afternoon shifts during the first eight months of management. - Trained counselors, supervisors, and clinical managers working on the Tampa Bay Thrive line to ensure they had the training, competence, and evidence-informed techniques to offer unparalleled support to callers in crisis across all assigned programs.- Monitored, analyzed, and improved staff performance by working directly with individual counselors resulting in standards of practice being raised by 37%.- Developed, implemented, revised, and evaluated policies and procedures though involvement with the Diversity, Equity, Inclusion, and Belonging (DEIB) Committee.- Provided technical support and subject matter expertise to substance abuse prevention specialists across all crisis lines as needed to ensure the highest level of care and functionality. Show less - Provided ongoing clinical, administrative, and technical supervision to over 100 reporting counselors to ensure compliance with all regulatory policies and regulations including HIPAA laws.- Reviewed the application of clinical skills for individual counselors as they apply to clients, provided coaching where necessary to ensure counselors were up to date on laws and regulations as well as treatment techniques, identified areas of improvement, and made recommendations for remediation in consultation with the Training department. - Ensure compliance of direct reporting counselors regarding clinical training and supervision requirements of Vibrant Emotional Health. - Conducted contact call monitoring for quality improvement and training purposes; worked directly with the Quality Improvement Department to provide analysis and metrics for review. - Collaborated with crisis counselors in the de-escalation of client contacts that warrant supervisory intervention (through live coaching of crisis counselor and/or contact with client) to mitigate any issues with the client. - Adhered to a performance-based management approaches utilizing key performance indicators to make data driven evaluations and outcome determinations for professional development of counselors. - Maintained accountability for meeting service levels and maintaining efficient operations during a given shift to ensure Vibrant Emotional Health policies are followed. - Worked directly with program leadership to ensure efficient dissemination of all policy and program changes and their implementation into the 988 program. Show less - Provided direct services via call-in or text-in counseling services for caller in crisis include individual crisis intervention, ongoing case management for repeat callers to address concerns, problem solve the crisis at hand, and bring caller to a favorable outcome utilizing proven counseling techniques.- Coordinated and structured safety plans to lower the risk of crisis situations and intervened with techniques and methods outlined by proven crisis and counseling procedures.- Provided critical assistance to the follow up department to ensure that ongoing crisis support was available, specific to past callers, and in unison with a safety plan to diffuse crisis situations, and unsure the caller outcome was positive and successful. - Orchestrated and conducted group and individual training for counseling and support staff for the HopeLine, HealthFirst, Fidelis and others Specialized crisis support lines.- Active member of Diversity, Equity, Inclusion, and Belonging Committee of Vibrant Emotional Health.- Recommended for Performance Bonuses for Excellence five out of six years as a Crisis Counselor.- Provided evidence-informed crisis intervention, suicide prevention, information & referral, brief supportive counseling, and follow up services to individuals who contact Vibrant Emotional Health in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors; interacted with clients by telephone or SMS text messaging. - Communicated and counseled individuals in crisis and documented all interactions with a high regard to regulatory practices, HIPAA, state, and other federal regulations. - Provided crisis counseling and intervention to individuals to reduce symptoms, provide education, and prevent admission to a more restrictive environment.- Conducted initial and ongoing assessments, brief interventions, case management, and follow up to be the liaison between the organization and the caller population. 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  • Clinical Manager

    Jun 2021 - now

  • Clinical Supervisor

    Jan 2021 - Sept 2022

  • Crisis Counselor

    Jul 2014 - Jun 2021
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  Private Practice

  Jan 2022 - now

  Clinical Psychologist

  - Provided psychotherapy incorporating cognitive-behavioral, client-centered, and motivational interviews to treat a wide range of psychological problems with case management for over 30 patients.- De-escalated life-threatening events through effective crisis intervention and coordination of emergency services.- Used imaging and relaxation techniques to develop strengthening and safe zones to facilitate processing of trauma.- Assisted clients in gaining insights, establishing clear goals, and planning strategies to reach personal target goals.- Linked and referred clients to other programs and community agencies to enhance treatment processes.- Collaborated with a multidisciplinary treatment team to discuss treatment plans and progress.- Provided professional psychotherapy services to clients, families, and groups to maintain or restore the highest level of mental health functioning. - Conducted initial assessment of all new clients; interviewed and evaluated clients and family members providing a diagnosis; provides general or specialized therapeutic services, as needed. - Identified factors which may have interfered with obtaining maximum benefits from treatment, developed, and implemented client treatment plans, including the coordination of referrals to specialty and social services, the recording of progress notes and the provision of continuity of care. - Participated in monitoring and evaluating the quality and appropriateness of client care, provided appropriate therapeutic services to assist clients and families in coping with presenting symptoms and problems. Show less