Dipankar Roy

Experience

• 

  Fino Payments Bank Ltd

  Nov 2014 - Dec 2014

  District Coordinator

  • Overall in-charge for the district project activities. • Meet enrolment targets and complete activities as per the defined SLAs with the customer.• Plan for Dist rollout.• Coordination with Govt. authorities(D.M, S.D.O, B.D.O, Municipality Chairman, Counsilor, Pradhan).• Cash Management. • Making proper MIS and reports.• Managing Over 20 Technical Support Team & 200 Field Operators.• To review progress in implementation of official language.

• 

  Social Empowerment Foundation Murshidabad

  Mar 2015 - Mar 2017

  Operations Executive

  • Implementation of E- Governance Projects throughout the District.• Implementation of Rural Banking Project.• Monthly Performance checks & develops them for achieving their goals.• To examine the inter-institutional coordination in the formulation and implementation of ourAnnual Plans.• Promoting and Nurturing Self Help Groups for Creating awareness about savings and other products for the Villagers.• Providing regular reports for Management requirements.• Providing Technical Support Show less

• 

  IDFC Bank

  Mar 2017 - Aug 2017

  Officer

  • Acquire and retain potential microATM agents to generate, grow and manage portfolio of bank's products and services• Map lifestyle, risk profiling, sustainability & viability of agent (at the time of agent appointment)• On boarding agents on the Novopay/TCS platform• Train microATM agents on the products• Technical trouble shooting for microATM• Monitor agents targets on a daily basis• Achieve monthly and annual sales target like appointment of agent, no of account (BSBDA/Classic/Platinum), FD/RD Count, Transaction Count.• Ensure sales service quality• Ensure cash management of agent’s mapped to him• Ensure timely closer of agent’s/customer’s request• Provide services to all agent’s at all stages• Handle agent’s queries on transactions• Ensure compliance as per the bank requirements Show less

• 

  Fino Payments Bank Ltd

  Feb 2019 - Sept 2023

  • Implementation of BC Banking Project (UBI & Canara Bank) throughout the district.• Ensuring all BC Banking Project CSP should meet 100% billable criteria and 10% incremental CTP every month.• Implementation & managing Bharat Petroleum Pump by doing Onboarding and Training.• Acquire and retain potential FINO Merchant agents to generate, grow and manage portfolio of bank's products and services• Managing Over 750+ Merchant Network• Map lifestyle, risk profiling, sustainability & viability of agent (at the time of agent appointment)• Achieve monthly and annual sales target like appointment of agent, no of account (Pratham / Subh / Jan Savings/ Bhavishya), Device Sell (MATM / WPOS / IDENTI5 / FALCON), AEPS / Micro ATM / DMT / CMS / Insurance Count, Transaction Count.• Managing Operational Activities• Providing Logistics Support• On boarding agents on the FINO platform• Train FINO Merchant agents on the products• Technical trouble shooting for FINO Merchant• Monitor agents targets on a daily basis• Ensure sales service quality• Ensure cash management of agent’s mapped to him• Ensure timely closer of agent’s/customer’s request• Provide services to all agent’s at all stages• Handle agent’s queries on transactions• Providing regular reports for Management requirements• Ensure compliance as per the bank requirements Show less

  • Cluster Head

    Jun 2022 - Sept 2023

  • Territory Sales Manager

    May 2021 - Jun 2022

  • Officer

    Feb 2019 - May 2021
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  NSDL Payments Bank

  Nov 2023 - now

  Inclusive Banking