Oluwatomisin Awe

Experience

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  National Youth Service Corps

  Sept 2017 - Jul 2018

  Data Entry Assistant

  NYSC Engagement (2017–2018)As a Data Entry Assistant at INEC, I played a crucial role in maintaining accurate and up-to-date voter records. I worked with electoral officers to ensure the integrity of the voter database, supporting smooth electoral processes through precise data entry and verification.Key Responsibilities:Accurately entered and updated voter registration details in INEC’s database.Reviewed and corrected errors in voter information to maintain data accuracy.Assisted in organizing and digitizing voter records for easy retrieval and management.Supported electoral officers in verifying and validating registered voters.Ensured compliance with data protection guidelines to maintain the confidentiality of voter information.Provided technical assistance for basic troubleshooting of data entry systems.Successes & Achievements:Contributed to a more accurate and reliable voter database, reducing errors in registration records.Processed and verified thousands of voter entries, ensuring smooth electoral preparations.Helped streamline the data entry process, improving efficiency and reducing processing time.Assisted in preparing voter lists and reports that supported INEC’s election readiness.Highlighted Projects:Voter Registration Data Cleanup: Worked with a team to identify and fix duplicate or incorrect voter records.Digital Transition of Electoral Records: Assisted in migrating paper-based voter data into an organized digital system.Election Data Preparation: Helped validate and cross-check voter information to ensure a seamless election process. Show less

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  Independent National Electoral Commission

  Sept 2018 - Apr 2019

  Technical Support Officer

  Post-NYSC EngagementAs a Technical Support Officer at INEC, I played a key role in ensuring the smooth operation of electoral systems and processes. My responsibilities involved troubleshooting technical issues, managing voter data, and providing IT support during election activities.Key Responsibilities:Provided technical support for voter registration systems, ensuring smooth data entry and modification.Assisted in the setup, maintenance, and troubleshooting of election technology, including smart card readers and electronic voting systems.Verified and updated voter records to ensure accuracy in the electoral database.Supported INEC officials in handling hardware and software-related challenges during voter registration and elections.Ensured data integrity and compliance with electoral commission guidelines.Conducted basic IT training for electoral officers to enhance their efficiency in handling election technology.Successes & Achievements:Contributed to a seamless voter registration process, reducing errors in voter data entry and modification.Assisted in troubleshooting reported technical issues on smart card readers and election devices.Helped improve the efficiency of electoral processes by ensuring smooth digital operations.Played a role in enhancing data accuracy and integrity in INEC’s voter management system.Highlighted Projects:Voter Registration Support: Provided real-time technical assistance to ensure accurate data capture and reduce duplicate registrations.Election Day Technical Support: Assisted in resolving last-minute technical glitches to ensure a smooth voting process.Smart Card Reader Optimization: Helped troubleshoot and configure smart card readers, ensuring they functioned properly during elections. Show less

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  Ecobank Nigeria

  Nov 2019 - now

  Customer Service Officer

  As an experienced Customer Service Officer, I specialize in delivering seamless banking experiences by assisting customers, resolving issues efficiently, and ensuring smooth transactions through digital and in-branch support.Key Responsibilities:Providing prompt and professional customer assistance for account-related inquiries, transactions, and service requests.Resolving customer complaints and disputes while ensuring customer satisfaction and adherence to bank policies.Processing requests for account modifications, card services, and digital banking support.Handling financial transactions, verifying customer information, and ensuring fraud prevention measures.Collaborating with internal teams to improve service efficiency and customer retention.Utilizing banking platforms like ExtraSwitch, Oracle Flexcube, and Microsoft Dynamics 365 for seamless operations.Training and mentoring new team members on customer service best practices and banking procedures.Maintaining accurate records, preparing reports, and ensuring regulatory compliance.Successes & Achievements:Successfully reduced customer complaint resolution time by improving process efficiency and communication with technical teams.Maintained a customer satisfaction score through proactive issue resolution and personalized service.Played a key role in increasing digital banking adoption by educating customers on online and mobile banking platforms.Assisted in the seamless onboarding of high-net-worth customers, ensuring premium service delivery and relationship management. Show less