Brittany Morris

Experience

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  Safeway Wine & Spirits

  Apr 2014 - Jun 2020

  Store Manager /Interim Store Manager / Assistant Store Manager / Clerk

  TOWN SQUARE SAFEWAY WINE AND SPIRITSInterim Store Manager / Assistant Store Manager / Acquisition Trainer / Clerk (2014 – June 2020)Lead and coordinate daily store operations, working to time critical deadlines and exacting customer service standards. Exercise robust budget management in addition to managing payroll and cash reconciliations. Plan and deliver engaging merchandising activities in line with brand guidelines. Provide leadership, training and support to the staff team. Dealt with all aspects of inventory control, inclusive of procurement, and vendor management. Conduct performance analysis and evaluation, then provide recommendations to drive sales and service excellence. Ensure compliance with internal policies, protocols and Health and Safety regulations.Selected Contributions: Promoted following excellent performance, including accountability as Interim Manager across two major stores and winning the Engagement Champion Award for in store activities. Exceeded challenging targets, with the store securing top three ranking in sales over a 12-month period and significant cost savings achieved following reduction of excess inventory.  Awarded responsibility for the turnaround of underperforming stores and integration of acquired stores, with success in managing store set-up / re-design, staff training, merchandising and compliance. Directly contributed to the delivery of numerous successful events, including the Wine Show, Beer Fest and Rocky Mountain Food and Wine Festival. would like to note this was a company I worked for seasonally at times from 2017-2019 I was completing my masters degree and only worked here in the summer and on winter break. Show less

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  University of Windsor

  Sept 2017 - Dec 2019

  Graduate Assistant

  Successfully managed and coordinated academic administrative activities in addition to delivering comprehensive teaching and instruction across multiple courses. Delivered one-to-one lesson support, with focus on encouraging student engagement and attainment. Dealt with student inquiries in a polite and professional manner, from initial contact to resolution. Accurately updated and maintained internal systems in compliance with internal policies and protocols.Selected Contributions: Played a key role in the delivery of regular recruitment open house events, with success in attracting new students to join the Philosophy Department.  Commended for the delivery of quality teaching across various subjects, including Environmental Ethics, Technology Human Values and Environment and Reasoning Skills. Awarded responsibility for assignment grading and exam administration, with success in grading c. 80 papers on environmental ethics and the philosophy of technology within a two-week period. Show less

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  CROSSMARK

  Aug 2020 - Nov 2022

  Retail Merchandiser

  CROSSMARK – Third Party Role Assigned to Nestle Products Merchandiser / Mass Drug Retail Representative/ Lead Banner Representative (August 2020 – Present)Responsible for execution of in-store merchandising and sales activities within assigned territory. Plan and execute the completion of sales calls in the Walmart and Shoppers Drugmart as a Mass Drug Representative and complete work orders provided by the Nestle sales representative within Sobeys, Loblaws and Metro grocery store banners as a Merchandiser. Ensured display and sales activates were executed at store level in addition to using strong relationships with instore contacts and clients to negotiate additional displays and orders. Implemented sales data at store level to drive scanned sales growth and distribution of Nestle Products. Followed detailed instruction for execution of company priorities through sales and merchandising. Consistently supported company process, policies, procedures and position responsibilities.Selected Contributions:  Nominated for the awards Mass Drug Rep of the Year and Merchandiser of the Year (2022). Only three Crossmark Employees were nominated for each award Exceeded Sales growth Targets in mid-year and end of year performance for 2021 and 2022 Appointed role as Banner Rep for Shoppers Drugmart Banner and took on the responsibility of presenting sales data and company priorities at monthly meetings  Repetitively exceeded Key Performance Indicators on performance reviews. Show less

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  Paystone

  Nov 2022 - now

  Dedicated and results-driven Customer Success Specialist with a proven track record of driving client satisfaction, retention, and revenue growth. Skilled in developing and maintaining strong relationships with clients to understand their needs and provide tailored solutions. Proficient in analyzing customer customer concerns and providing effective and friendly solutions to customer problems to enhance overall customer experience. Adept at collaborating cross-functionally to ensure seamless delivery of support and services. Committed to delivering exceptional customer service and achieving mutual success for both clients and the organization. Show less

  • Customer Success Team Lead

    Jul 2024 - now

  • Customer Success Specialist

    Nov 2022 - now