Deep Enrich
Sarat Chandra Pal
Customer Support Engineer
11 followers
Kolkata, West Bengal, India
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About me
O 365 Support|Desktop Support | Network Support |Server Administrator| Cloud Computing - with more than 7.5 years of Experience
Education
Swami Vivekananda Institute of Management and Computer Science 250
2019 - 2022Bachelor of Technology - BTech Electrical and Electronics Engineering
ABS Academy of Science, Technology And Management 216
2013 - 2015Diploma of Education Electrical, Electronics and Communications Engineering
Experience
HCL Services Ltd
Nov 2015 - Aug 2018Customer Support Engineer
Sysnet Global Technologies Pvt Ltd
Sept 2018 - Jul 2023Customer Support Engineer• Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely.• Installed and set up applications for clients, including anti-virus software and Microsoft office.• Addressed and resolved SLA issues promptly using an OTRS system
Kaizen IT Services Pvt. Ltd.
Jul 2023 - Mar 2024Customer Support Engineer
Sirius Global Limited
Mar 2024 - nowTeam Lead IT FM & SD
Oct 2024 - nowIT Support Engineer
Mar 2024 - Oct 2024
Licenses & Certifications
Microsoft Certified Azure Fundamentals(AZ-900)
Microsoft AzureJun 2023
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