Audrelique Obi

Experience

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  LaQuinta By Whyndham

  May 2019 - Feb 2020

  Auditor

  Compiled and compose various reports in support of department objectives.Checked and reviewed records and/or processes for accuracy and make corrections as needed.Maintained polite and professional communication via phone, email, and face to face interactions with co-workers and customers.Utilized various reporting systems and computer applications to input and review data.

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  Quest Diagnostics

  Feb 2020 - Sept 2021

  Specimen Processor

  Worked independently or with others to provide accurate and timely test results. Communicated with colleagues to develop systems that improved client interaction.Explained test results to clients in order to listen to their response and alleviate their concerns. Made appropriate internal or external contact to resolve patient demographic issues or discrepancies.

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  Oklahoma Blood Institute

  Sept 2021 - Dec 2022

  Quality Control Technician

  Monitored test analysis and specimen examinations to ensure that acceptable levels of analytic performance are maintained.Performed routine and complex laboratory procedures. Maintained proficiency and competency in test performance.Documented all corrective actions taken when test systems deviate from the laboratory's established performance specification.

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  SV Academy

  Aug 2022 - now

  Customer Success Fellowship

  Acted as a Customer Success Associate in a simulated work environment that mirrored a typical CS workflow as part of the SV Academy Customer Success FellowshipManaged a mock book of business, delivered EBRs, and wrote value-driven emailsLeveraged the Gainsight platform to view, report on, and act on customer data

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  PakEnergy

  Jan 2023 - now

  Customer Support Specialist