Audrelique Obi

Audrelique Obi

Auditor

Followers of Audrelique Obi518 followers
location of Audrelique ObiOklahoma City, Oklahoma, United States

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  • Timeline

  • About me

    Customer Success Associate

  • Education

    • Southeastern Oklahoma State University

      2016 - 2018
      Biology Health Services/Allied Health/Health Sciences, General
    • Murray State College

      2013 - 2016
      Associate of Science - AS
  • Experience

    • LaQuinta By Whyndham

      May 2019 - Feb 2020
      Auditor

      Compiled and compose various reports in support of department objectives.Checked and reviewed records and/or processes for accuracy and make corrections as needed.Maintained polite and professional communication via phone, email, and face to face interactions with co-workers and customers.Utilized various reporting systems and computer applications to input and review data.

    • Quest Diagnostics

      Feb 2020 - Sept 2021
      Specimen Processor

      Worked independently or with others to provide accurate and timely test results. Communicated with colleagues to develop systems that improved client interaction.Explained test results to clients in order to listen to their response and alleviate their concerns. Made appropriate internal or external contact to resolve patient demographic issues or discrepancies.

    • Oklahoma Blood Institute

      Sept 2021 - Dec 2022
      Quality Control Technician

      Monitored test analysis and specimen examinations to ensure that acceptable levels of analytic performance are maintained.Performed routine and complex laboratory procedures. Maintained proficiency and competency in test performance.Documented all corrective actions taken when test systems deviate from the laboratory's established performance specification.

    • SV Academy

      Aug 2022 - now
      Customer Success Fellowship

      Acted as a Customer Success Associate in a simulated work environment that mirrored a typical CS workflow as part of the SV Academy Customer Success FellowshipManaged a mock book of business, delivered EBRs, and wrote value-driven emailsLeveraged the Gainsight platform to view, report on, and act on customer data

    • PakEnergy

      Jan 2023 - now
      Customer Support Specialist
  • Licenses & Certifications

    • Customer Success Leader Certified Professional

      Gainsight
      Aug 2022
      View certificate certificate
    • The complete SQL Bootcamp

      Pierian Training
      Nov 2024
    • Advanced Customer Success Manager Certified Professional

      Gainsight
      Aug 2022
      View certificate certificate
    • Customer Success Manager Certified Professional

      Gainsight
      Aug 2022
      View certificate certificate
    • Customer Success Fellowship- Cohort 27

      SV Academy
      Aug 2022
      View certificate certificate
    • Data visualization in Excel, Tableau, Python, and R

      365 Careers
      May 2025