Sweta Singh

Experience

• 

  TreisTek India Pvt. Ltd.

  Jul 2021 - Dec 2021

  Operations Team Member

  • Provided customer-facing communication andsupport, ensuring positive user experiences.• Managed customer inquiries and issues, deliveringtimely resolutions.• Worked closely with teams to enhance supportprocesses and improve engagement.• Coordinate off-cycle onboarding, extensions, andmanual enrollments for partner programs.• Collaborate with mentors, coaches, and internaldepartments to efficiently address escalatedissues.• Utilize CRM and knowledge management tools todeliver precise and timely information. Show less

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  Concentrix Limited Company

  Jan 2022 - May 2024

  Customer Support Specialist

  • Provide exceptional multi-channel customersupport via email, SMS, and live chat throughoutpre- and post-enrollment processes.• Deliver multi-channel support to enhance customersatisfaction.• Handle outbound communication to resolveapplication and retention.• Spearhead the end-to-end management ofcustomer and learner journeys across diverseprograms.• Deliver exceptional support through email, SMS,and live chat for a seamless experience.• Triage and efficiently respond to inbound inq Show less

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  Guidehouse

  Mar 2025 - now

  Process Associate

  At Guidehouse, our Anti-Money Laundering (AML) process is designed to support businesses in navigating complex regulatory environments and mitigating financial crime risks. Through a combination of advanced technologies, expert knowledge, and tailored strategies, we help clients build robust compliance programs that meet global standards. Our comprehensive AML services include risk assessments, transaction monitoring, suspicious activity reporting, and training, ensuring that our clients stay ahead of emerging threats and regulatory changes. Partner with Guidehouse for a proactive approach to AML that safeguards your organization’s integrity and reputation." Show less