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Aisha Ginnaj

Aisha Ginnaj

Retail Sales Consultant

Followers of Aisha Ginnaj435 followers
location of Aisha GinnajMelbourne, Victoria, Australia

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  • Timeline

  • About me

    Payment Experience Consultant | Account Management & Client Solutions

  • Education

    • Harvard Business School Online

      2023 - 2023
      Leadership Principals Complete

      Leadership Principles is a 6-week, 25-hour online certificate program from Harvard Business School. Leadership Principles is designed to help individuals thrive as leaders, unleash the capabilities of others, and cultivate high-performing teams. This course leverages self-assessments, 360° feedback from colleagues, and the perspectives of fellow learners to enable participants to build greater self-awareness and enhance the versatility of their leadership style and approach. The program was… Show more Leadership Principles is a 6-week, 25-hour online certificate program from Harvard Business School. Leadership Principles is designed to help individuals thrive as leaders, unleash the capabilities of others, and cultivate high-performing teams. This course leverages self-assessments, 360° feedback from colleagues, and the perspectives of fellow learners to enable participants to build greater self-awareness and enhance the versatility of their leadership style and approach. The program was developed by leading Harvard Business School faculty and is delivered in an active learning environment based on the HBS signature case-based learning model. Show less

    • Harvard Business School Online

      2023 -
      Other; Certificate in Leadership Principals Business

    • Federation University Australia

      2020 - 2023
      Bachelor of Health and Physical Education Health and Physical Education/Fitness

  • Experience

    • Ozmosis (Rip Curl Group)

      Oct 2014 - Sept 2016
      Retail Sales Consultant

    • Avonde Calisthenics College Inc

      Feb 2017 - now
      Assistant Coach

    • State Swim

      Feb 2017 - Apr 2019
      Swim Instructor

    • Moorabool Shire Council

      Dec 2017 - Jan 2024
      Lifeguard

      Lifeguarding at Moorable Shire Council has been a delight! Duty's that I fulfilled at the council include- Monitoring safety of all guests in and around swimming pool by enforcing all rules, guidelines, and regulations.- Complying with pool policies and procedures and constantly offering suggestions to staff to and to patrons to maximize safety awareness.- Resolving any issues promptly and with positive attitude.- Keeping all accreditations up to date whilst attending any extra training sessions. Show less

    • Belgravia Leisure

      May 2018 - Aug 2019
      Lifeguard

    • NEXTDC

      Mar 2019 - Jan 2024

      Throughout my time at NEXTDC, I was involved in everything customer experience!I first worked as a Customer Service Representative where I provided internal and external first level support in a fast-paced environment. Tasks included: processing tickets, signing in customers and contractors, assisting customers with products and services. Fulfilling security auditing requirements, answering of calls promptly, identifying and correcting any work place hazards.I was then promoted to a Customer Experience Agent where my responsibilities extended to onboard customers to NEXTDC and our product ONEDC. Coordinate audits, deliver bespoke monthly reports to government, enterprise and partners, drafting and sharing of marketing communications, processing and resolving of all ticket types and attending to the customer support line. Other responsibilities included adding to the company knowledge base, training of staff from other departments and running customer meetings to assist with enhancements and advanced requests alongside account managers.I thoroughly enjoyed my time at NEXTDC and all of the learnings and experiences I got to share with my colleagues and customers. Show less

      • Customer Experience Agent

        Aug 2021 - Jan 2024

      • Customer Service Representative

        Mar 2019 - Mar 2022

    • SwiftFox

      Jan 2024 - Jan 2025
      Account Manager

      At SwiftFox CRM, I worked closely with clients to help them transform their way of working by leveraging our CRM platform. My role involved teaching clients how to maximize the product’s potential, managing the implementation process, and overseeing project delivery to ensure smooth execution. I frequently met with clients to strengthen their operations and provide ongoing support. Additionally, I assisted in the company’s sales process, helping to drive growth by aligning our solutions with client needs. Show less

    • Payble

      Jan 2025 - now
      Payment Experience Consultant – Local Government

      As a Payment Experience Consultant at Payble, I help local governments optimize their payment solutions by engaging key stakeholders, driving business growth, and supporting seamless solution delivery.

  • Licenses & Certifications