Veren Carolin

Experience

• 

  Exotica WO

  May 2016 - May 2016

  Usher

  Freelance as an 'usher' in event management such as wedding reception that caters 200 - 300 guests.

• 

  Shangri-La Group

  Apr 2019 - Sept 2019

  The Line restaurant - International buffet Awarded in Silver Award as the recognition of outstanding performance in the delivery of service to the guests.Appointed as a person in-charge for a station during breakfast and lunch at The Line, an international buffet restaurant in Shangri-La Hotel Singapore.Handled billing transactions using Infrasys POS (Point of Sale) system. Performed in-room check in for VIP guest, ensured maximum lobby coverage with genuine hospitality, and created memorable experience of celebration for the guest.Contributed in the increase of property's rank from 9 to 7 in the TripAdvisor, a feedback platform.

  • Waitress

    Jul 2019 - Sept 2019

  • Guest Relations Officer

    Apr 2019 - Jun 2019
• 

  Oakwood

  Nov 2019 - Feb 2023

  - Worked closely with General Manager, Sales and Reservation department to maximize the company’s performance.- Budget and Forecast - Contributed in the company’s success to achieve fair market share in all STR indices and its budget/forecast. - Proficient and certified in Excel. - Using OTA Insight, Oracle Suite 8, Travel Click, STR to perform daily and monthly tasks. - Promoted as Finance/Revenue Analyst, superseded 9 months as Management Trainee. - Assisted Finance department as General Cashier and Account Receivable. - Performed daily and monthly basis revenue report. - Fully involved in annual Budget and monthly Forecast for Revenue. - Worked closely with Assistant Director of Sales and General Manager to develop SMART strategies for the company. - Reported to both General Manager and Finance Manager. - Was attached to 3 different departments (Finance, Revenue, and Front Office/Reservation)- In charge in Account Receivable and General Cashier.

  • Revenue and Profit Performance Manager

    May 2022 - Feb 2023

  • Revenue and Profit Maximization Analyst

    Jan 2022 - May 2022

  • Finance / Revenue Management Analyst

    Jul 2020 - Jan 2022

  • Graduate Management Trainee

    Nov 2019 - Jul 2020
• 

  The Ascott Limited

  Feb 2023 - now

  Assistant Manager, Revenue Management

  - Cluster Assistant Revenue Manager for Serviced Residences and Hotels, managed by The Ascott Ltd.