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Shallom Joseph

Shallom Joseph

Data Entry Associate

Followers of Shallom Joseph102 followers
location of Shallom JosephLagos State, Nigeria

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  • Timeline

  • About me

    Customer Support Specialist | Expert in Empathy-Driven Solutions | Project Manager|Virtual Assistant| Remote Work Professional | Volunteer

  • Education

    • Federal University Lokoja

      2014 - 2019
      Bachelor of Arts - BA History and International Studies

  • Experience

    • Medical and Health Workers Cooperative Society

      Sept 2018 - Apr 2019
      Data Entry Associate

    • Priceless Foods

      Apr 2022 - Jul 2022
      Catering Assistant

    • PalmPay

      Aug 2022 - May 2024
      Customer Service Representative

    • Teleperformance

      Mar 2023 - now
      Customer Support Specialist

      Delivered exceptional support for product inquiries, technical troubleshooting, and account-related matters via email and chat.Achieved 100% KPIs monthly, recognized for reducing repeat customer complaints by 20%.Maintained a 95% CSAT rating, consistently exceeding Service Level Agreements and First Response Time targets.Conducted training sessions for new hires, enhancing team efficiency and customer experience.Developed and presented a 30-60-90 day plan for supervisors, contributing to strategic planning and process improvements. Show less

  • Licenses & Certifications

    • AI Career Essentials

      Alx_africa
      Jul 2024

    • AI Career Essentials

      Alx_africa
      Jul 2024

  • Volunteer Experience

    • Program Associate

      Issued by Camp Adventure Africa Initiative
      Camp Adventure Africa InitiativeAssociated with Shallom Joseph