Arif Ansari Md

Experience

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  ITI Limited

  Sept 1997 - Dec 1999

  AEE

  ITI Limited Manufactures CDOT Switched for DOT (BSNL) like Line Switch, Trunk Switch including Signaling Technologies system like CAS & SS7 Signaling Modules – Worked as Integration Test Lead - Responsible to Deliver Integrated complete working CDOT Switch to DOT(BSNL) customer, from Power-ON to working Switch to customer @DOT• Involved creating end to end scenario like a LIVE Switch – which consist of Line Module, Signaling Module (CAS/SS7), Integration Module. • Involved in Creating the data for Lines/Trunks/Signaling Modules• Developed Automated shell scripts to create the data for all modules• Simulate and Test end to end Switch Functionality as whole Show less

• 

  Wipro Technologies

  Jan 2000 - now

  • Global IT Delivery Leader responsible to deliver end-to-end projects for multiple customers in APAC region.• Accountable for program P&L, CSAT, Growth, Project delivery/SLA/KPI adherence, Employee Engagement and retention, Operations, Stakeholder Management. Leading cross-functional team spanned across multiple Horizontal teams• Champion in improving Profitability of loss making accounts by increasing revenue and reducing cost• Responsible to meet Contractual agreements/Obligations on Delivery and Risk management• Build and maintain strong relationship with senior management, the decision makers. • Track record of managing and delivering multimillion dollar global programs profitably in sync with business and client/stakeholder expectations including Digital Transformation & Cloud Programs• Built Offshore Delivery Centers and Managed for Global customers, and Ensuring Security compliance in Security Audits by competent Authorities successfully• Nominated by Country Delivery Head as Manager’s Choice for Best Delivery Head• Business Management Program for Delivery Excellence completed from IIM Bangalore Show less • Delivery Management: Managed complete end to end delivery, ensuring all Programs delivered on time, on budget, high quality outcome meeting SLAs, KPIs, Processes, Audits, Zero PDDR, Managed Delivery Escalations• CSAT: Achieved highest customer satisfactions in multiple Programs, rating from 6 to 7 ratings out of 7. Managed Customer Escalations, Proposed a Recovery plan with customer, executed it and resolved to customer satisfaction• Revenue & Profitability: Delivered Committed Revenue and Profitability most of the time, ensured to maximize revenue and minimize cost. Championed low margin business to move to high margin by reducing costs significantly – Able to Successfully ramp up 150+ people in record time and accrue revenue• Quality & Process: Ensured all processes followed to ensure high quality of code and Product/App Delivered. Met SLAs/KPIs/Key Metrics. Am Certified Internal Auditor for ISO/CMMi and member of Member of PIP (Process Improvement Proposal) Board in Wipro. Certified Greenbelt in Six Sigma. Faced multiple external Audits successfully with no major NCs• Governance: Planned: Regular Governance were held with required frequency like Weekly, Bi-Weekly Monthly, Quarterly with Internal & Customer stake holders – Presented Dashboards with Key Metrics, RAG Status, Risks, Dependencies, Action, Decisions• People Management: People are key to success of our programs, have managed them successfully to address their concerns, keep them motivated, shown career path & Growth. Top Talent attrition is low in my team. Show less Played a Program Manager role from Ericsson-H3G to manage/track complete Resources of their whole QA Department, Responsible for:• Preparing Master Project Plan by integrating all Individual Project Plans in QA Department • Tracking and monitoring the status and Re-plan if required• Ensuring optimal utilization of all Resources• Managed the Estimation process for QA Department• Initiated Process Improvement Project for Estimation Process within E///-H3G, using Six Sigma and Lean methodologies - Achieved 100% process Efficiency improvement• Customer was very much satisfied with performance and provided the CSAT of 7/7 Show less Worked as a Project Manager and managed two projects (PAWS & NCON) was involved in managing customer relationship and received excellent CSAT(4.88/5)• Was Responsible for Transition from Permanent Staff of Telcordia.• Managed Transition challenges at US initially and completed Transition successfully• Moved work to offshore location and ensured offshore delivery to enhance customer confidence• Prepared Project Plans for Major and Minor Releases• Managed the Production issues, ensure stability of Prod Systems• Manage all the project related and people related activities/issues successfully.• Responsible for planning, tracking, monitoring of Major and Minor releases. - Reporting to Customer on progress and show case dashboard• Faced multiple quality audits and came out successfully with No major NC Show less Motorola PDC (Personal Digital Cellular Communication) to build 2.5G Network in Japan Motorola Japan Embarked ambitious journey to build their own 2.5G data network • Design and Developed PARSER to read relevant data required for further processing by upstream system • Developed shell scripts for overnight load test for different scenarios• TCD (Test Case Design) is developed for Call Processing of the PDC-PD• Involved in the Test case execution of Call Processing features for different scenarios of the PDC-PD system. Show less

  • Delivery Head

    Jul 2019 - now

  • Delivery Manager

    Mar 2008 - Jun 2019

  • Program Manager

    Feb 2006 - Feb 2008

  • Project Manager

    May 2002 - Jan 2006

  • Senior Software Engineer

    Jul 2000 - May 2002

  • Senior Software Engineer

    Jan 2000 - Jun 2000
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  L&T Technology Services

  Apr 2023 - now

  Delivery Head