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Rachel C.

Rachel C.

Customer Assistant

Followers of Rachel C.377 followers
location of Rachel C.Wrexham, Wales, United Kingdom

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  • Timeline

  • About me

    Head of Customer Operations at Chetwood Financial Limited

  • Education

    • The Knowledge Academy

      2017 - 2017
      Lean Six Sigma Yellow Belt

    • The Knowledge Academy

      2017 - 2017
      Lean Six Sigma White Belt White Belt

    • City and Guild

      2015 - 2017
      Level 3 Diploma Buisness and Management

  • Experience

    • Nationwide Building Society

      Oct 2008 - Apr 2009
      Customer Assistant

    • The Yew Tree Inn

      Feb 2009 - Sept 2011
      Assistant Manager

    • M&S Bank

      Aug 2012 - May 2017

      • Team Leader

        Sept 2013 - May 2017

      • Customer Service Assistant

        Aug 2012 - Sept 2013

    • Chetwood Financial Limited

      May 2017 - now

      Operations Manager for all our support areas including QA, training, complaints and Salesforce administration.

      • Head of Customer Operations

        Mar 2024 - now

      • Senior Operations Manager

        May 2023 - Mar 2024

      • Operations Manager

        Jun 2021 - May 2023

      • Operations Improvement Manager

        Apr 2020 - Jun 2021

      • Quality & Training Lead

        Sept 2018 - Apr 2020

      • Customer Service/Underwriting

        May 2017 - Sept 2018

  • Licenses & Certifications

    • Lean Six Sigma White Belt Certification

      The Knowledge Academy
      Dec 2017

    • Lean Six Sigma Yellow Belt

      The Knowledge Academy
      Dec 2017
      View certificate certificate