Stephanie Thompson

Experience

• 

  Home Instead

  Mar 2007 - Feb 2018

  Operations Manager

  Ensured the day to day success of the flagship office, franchise #100. Ensured accuracy in billing and coaching and training of the franchise team responsible for delivering quality care to seniors and caregivers. Supported software pilot projects for Home Instead corporate and developed testing and training systems related to new product development.

• 

  Right at Home

  Feb 2018 - Jul 2021

  Senior Applications Solutions Analyst

  Oversaw corporately owned franchises to ensure success in operational systems management. Trained franchise staff in ops systems and ensured billing, receivables and financial position of the local businesses was meeting organizational goals.

• 

  HomeCare Advocacy Network

  Jul 2021 - now

  Franchise Services Manager

  I work to ensure our partners' success in the areas of home care systems through training, development and coaching. I problem solve with local operators and help them achieve their goals by eliminating road blocks. I work to ensure the success of others, I'm passionate about making a difference! I specialize in the area of home care ops system management and integration.