José Ramos

Administrative Assistant

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Belém, Pará, Brazil

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Timeline
About me
Support and Information Security Analyst | IT Infrastructure | IT Risk Management | Cybersecurity
Education
- Universidade Paulista
  2016 - 2018
  Higher Technology Course (CST) Systems Analysis and Development
  Design, develop, implement and maintain computerized systems.Manage and provide systems development teams.Diagnose problems and propose improvements based on computer systems.Appropriately apply computational resources (hardware and software).Design and implement information systems that adhere to the strategic objectives of organizations.Produce software using appropriate methods and techniques and aiming to achieve essential software attributes.
- Faculdade UniBF
  2022 - 2023
  Postgraduate Lato Sensu - Specialization Web Application Development
  Activities and Societies: Development of Web applications with database and PHP language.
Experience
- Studio I S Representações Comerciais ltda
  Aug 2013 - Sept 2020
  Administrative Assistant
  - Provided technical support to external sales teams and maintained IT equipment.- Managed customer accounts and prepared sales reports.- Performed preventive maintenance and software installations on company computers.
- E-DOC Gestão de Documentos
  Sept 2020 - Jun 2022
  Archive Assistant
  - Received, cleaned, and digitized documentation, ensuring proper archiving for government contractors.- Provided preventive and corrective maintenance for company IT equipment, supporting project teams.
- Atacadão
  Aug 2022 - May 2024
  Support and Infrastructure Analyst
  - Provided Level 1/Level 2 support and attended to critical IT systems, including Linux servers and POS systems, ensuring data protection and information security.- Managed Active Directory, configuring user profiles and monitoring access to prevent threats.- Performed regular backups with NetBackup and implemented disaster recovery policies.- Conducted vulnerability assessments and applied patches to Windows and Linux systems.
- Grupo Formosa
  Apr 2024 - now
  Information Technology Support Analyst
  - Performed maintenance of IT peripherals and ensured the functionality of systems, including network monitoring and vulnerability checks.- Ensured security and operational continuity for systems and infrastructure.- Conducted internal improvement operations to minimize system failures and maximize system security.
Licenses & Certifications
- Introduction to Data Analysis
  Escola do Trabalhador 4.0
  Jan 2023
- Introduction to Azure basics
  Escola do Trabalhador 4.0
  Aug 2022
- Formação Cybersecurity Specialist
  DIO
  Sept 2024
  View certificate
- Introduction to Cybersecurity
  Cisco
  Jun 2024
  View certificate
- Agile projects with Scrum
  Digital Innovation One Inc.
  Feb 2022
- Service and support analyst
  Movidesk
  Sept 2023
- Excel as a management tool
  FEAPA - Faculdade de Estudos Avançados do Pará
  Jan 2019
- Computational thinking
  Digital Innovation One Inc.
  Jan 2022
- People management
  Sebrae
  Apr 2021
- IT Infrastructure Management
  FIAP
  Mar 2024
  View certificate
- Scrum Fundamentals Certified
  Certificación Scrum Master México con ScrumStudy
  Feb 2022
  View certificate
- Agile method for managing software projects
  Universidade da Amazônia
  Jan 2019