Nemanja Malinovic

Experience

• 

  Golden Deals Serbia

  Mar 2011 - Jan 2012

  Sales Manager

  - Presenting the company and the group buying system to new customers- Negotiating contract details- Renewing contracts with old clients- Managing campaigns and reporting the results to clients and supervisors

• 

  Moskomerc d.o.o - Centar Bele Tehnike

  Jun 2013 - Nov 2013

  Deputy Store Manager

  - Managing material, financial and human resources in one of the biggest stores in the chain- Reporting on sales and activities, arranging and managing various sales and promotions. - Receiving and shipping merchandise and arranging delivery per customer demands.- Working in Pantheon Retail System

• 

  Royal Caribbean International

  Jan 2014 - Jun 2014

  Assistant Waiter

  Working in a 5* restaurant, presenting and serving the meals to guests, wine presentation and sales.

• 

  Sociallocal

  Jun 2014 - Mar 2015

  Sales and Support Representative

  Sales and Tech support. Communication with new and existing clients. Guiding the customers through the various tools and their functions, helping them complete the registration process. Arranging events and presentations in London as well as pre and post event communication

• 

  NCR Corporation

  May 2015 - Jun 2018

  · Managing a team of 130+ level 1 non-POS oriented agents.· Responsible for performance management of the allocated span.· Meet the given targets.· Maintaining general floor discipline.· Maintaining effective communication with the client· Identify, facilitate and implement process improvement ideas to improve efficiency.· Scheduling and delegating work load Assisting on-site engineers to troubleshoot/repair POS and Non-POS equipment including Registers, Controllers, PCs, Printers, Smart Terminals, remote management of various Cisco equipment and many more. Working with and creating tickets in the Remedy and Oracle systems. Assisting L1 teams with workload and L2 skillset. Troubleshooting and remote management of Non-POS equipment including PCs, Smart Terminals, Printers many more. Guiding Walmart associates through the troubleshooting and managing equipment remotely. Working with and creating tickets in the Remedy and Oracle systems.

  • CCC Team Lead

    Sept 2016 - Jun 2018

  • Helpdesk Specialist Level 2

    May 2016 - Sept 2016

  • Helpdesk Specialist Level 1

    May 2015 - May 2016
• 

  Consolia

  Jun 2018 - now

  Developing and maintaining several SaaS web applications. Delivering high end software solutions which help businesses handle various chemical products and substances in accordance with international regulations.- Data administration, reporting, designing and optimizing procedures using MS SQL- Bug fixing and optimizing .NET web and desktop applications- Employee onboarding and trainingStack: MSSQL, C#, .NET

  • Software Developer

    Mar 2021 - now

  • IT Specialist

    Jun 2018 - Mar 2021