Justin Rugwiza

Experience

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  CVE Technology

  Jun 2014 - Jun 2015

  Cell Phone Repair/Warehouse
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  Academy Sports + Outdoors

  Sept 2015 - Apr 2018

  Customer Service Representative

  Demonstrated a fast comprehension of all company’s products, and services, prices, company’s policies which fast-tracked excellent customer relationship and efficiency.• Stocked, replenished and organized inventories with accuracy and efficiency, completing task 12% faster than average team mates.• Recommended products to customers and presented varieties of product option for a wide range of choice for customers.• Provided outstanding customer service, with an upper hand of good communication skills and Salesforce, receiving 92% in customer service feedback survey.• Protected store assets and merchandise by adhering to company’s operation standards, followed the company’s ethics strictly to improve performance. Show less

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  United Smart Tech

  Apr 2018 - Sept 2019

  Cell Technician

  Successfully operated and repaired different model phones and also provided technical support on hardware, software and diverse operating systems and ensured that phones are brought back to their original efficiencies.• Instrumental in developing pricing strategies while balancing firm objectives with customer satisfaction maximization.• Kept good and accurate record of electronic data while maintaining and updating customer service database.• Actively participated in trainings instrumental in updating and upgrading knowledge to the new age processes.• Accurately documented repairs and maintained full accountability for supplies and equipment to track any form of discrepancies. Show less

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  Lowe's Companies, Inc.

  Oct 2020 - Dec 2021

  Customer Service Associate

  Consistently win the heart of customers to purchase merchandise by professionally describing, and explaining the operation and benefits of merchandise and making them see the need for purchase.• Help in the assessment of current processes and develop updated processes, within the team, to improve efficiency, accuracy and productivity. • Work closely with the team to assess current stock conditions through the electronic and paper cataloging systems and makes accurate list of goods that are about to be out of stock to be re-stocked to avoid unavailability thereby disappointing customers.• Handle calls, stocked shelves and operated cash register to ensure that the company is well presented and beautiful to attract and retain new customers and establish relationships with the customers.• Provide support to other departments including hardware, flooring, appliances, plumbing, front end, and paint desk to facilitate departments’ improvement in their tasks. Show less

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  Freese and Nichols

  Jun 2022 - Aug 2022

  Geographic Information System Intern