Karim Noufal

Experience

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  Debenhams

  May 2010 - Feb 2012

  Sales Associate

  Effectively manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Show less

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  Vodafone Egypt

  Apr 2012 - May 2013

  Senior Sales Executive

  Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.· Must act as a bridge between the company and its current market and future markets.· Review my own performance and aim at exceeding my targets.· Record sales and order information and report the same to the sales department.· Provide accurate feedback on future buying trends to their respective employers.accomolish assigned tasks .

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  Hady elnimran group-kuwait

  May 2013 - Dec 2013

  Sales Team Lead

  • Completes store operational requirements by scheduling and assigning employees; following up on work results.• managing and motivating a team to increase sales and ensure efficiency;• Maintains store staff job results by coaching, and disciplining employees, monitoring, and appraising job results.• Achieves financial objectives and annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.• Ensures availability of merchandise and services by approving contracts; maintaining inventories.• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.• Secures merchandise by implementing security systems and measures.• Protects employees and customers by providing a safe and clean store environment.• Maintains the stability and reputation of the store by complying with legal requirements.• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.• Contributes to team effort by accomplishing related result as needed Show less

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  Apparel Group

  Feb 2014 - Feb 2016

  Assistant Store Manager

  After a successful completion of Apparel manager program my main responsibility was to Ensures availability of merchandise and services by maintaining inventories.Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.Prepare SORT daily and team rote weekly in absence of store manager .Conduct team brief and setting daily objectives and make sure it’s clearly communicated Providing training to the team . Enhanced product knowledge utilizing limited resources Merchandised, stocked and replenished the selling floor constantly Maintained working knowledge of store’s policies and procedureMange shop floor during trade hours ensure floor coverage all the time setting store performance improvement plan. Managed the register in accordance with POS guidelines Addressed loss prevention issues immediatelyCommunicate with stakeholders and setting action plans for business improvement make sure that floor Merchandised, restocked and maintained always Coach the team and train them to make sure that we are inline with group values and standards. Built and maintained internal and external Guest Experience . Met and exceeded sales goals Upheld brand and operational standards Prepare Daily, Weekly and monthly sales reports. Show less

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  Almandoos international

  Jan 2016 - Nov 2016

  Boutique Manager "luxury goods"

  the brand is specialized in leather goods using exotic leather ,handcrafted profucts .I was leading AD mall store which is the band highest turnover store. managing team of 14 HC .rewarded manager of the year for generating millions of derhams and achieving the highest margin for the company in Ramadan 2016 also ,launched the female category and helped increasing its contribution from 5% to 40% in couple of months.was directly communicating with suppliers placing orders and for any product related concern and feedback .worked on customer loyalty and brand awareness which had very good impact on the buisness . Show less

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  Chalhoub Group

  Sept 2016 - Nov 2019

  Section Manager

  assigned in Tryano which is a luxury departement store with over 150 designer and premium brands ,own bought and concession to include, Dior ,Fendi ,Dolce &Gabanna ,CH ,Chloé ,Givenchy,Roberto Cavalli,Muschino and many more ..the concept offers Men,women and kids RTW ,bags and beauty sections too . During my journey in Tryano I got awarded in 2017 for creating an exceptional instore guest experience and build relationship with HNWI.I was awarded for being best team player in tryano 2017 and for the demonetisation of exceptional behaviour. I was envolved in buying and selecting merchandise that suits the local market for some brands such as Dior ,Fendi and many more for SS and FW 2017/2018 , sending consistent Feedback which helped growing the FP sell-through in SS18 as a result which has been a record compare to other departments. worked in identifying pain points and setting an effective buisness plan to grow business and enhance customer experience. ensure the standards are being followed ,hence the departement achieved the highest AVG of store performance evaluation among the group 2018/2019.nominated for several training such as CRVQ training 2018/2019" diploma in luxury retail "certified by pearson Edexcel,UK and Graduated with total score of 97%.was assigned to train new team members using the mentor role and help them progress,supervise the floor of 20 team members and ensure good coverage throughout the day ,motivate individuals and help them achieve buisness goal and understand buisness aspects.I was incharge of baby Dior boutique in certain periode of time during absence of the boutique manager. more over i was achieving my personal target and KPIs consistently. Show less

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  Abercrombie & Fitch Co.

  Nov 2019 - Jan 2022

  After a successful completion of MIT program, I was officially promoted to manager position, i worked in two different locations (Hollister, mall of the emirates store and was involved in turnover of first AnF stores in Abu Dhabi. daily responsibility including, managing all aspects of the store such as store operations, visual merchandise.create schedules based on business needs and ensure good coverage throughout the day.supervise the floor and solve customer complaint.reinforce loss prevention and control external shrinkage.training sales associates on product knowledge and customer service.provide constructive and reinforcing feedback on time to sales associates, work on their development based on monthly and quarterly performance reviews.doing weekly and monthly trading reports and regional business calls/ walkthrough.I helped surpass yearly plans in both stores and achieve positive growth YOY. Maintained low team turnover while working in my location. Show less

  • Manager

    Feb 2020 - Jan 2022

  • manager in training

    Nov 2019 - Feb 2020

  • manager in training

    Nov 2019 - Nov 2019
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  Orlebar Brown- Chanel Group

  Jan 2022 - now

  Boutique Manager

  I opened first OB Boutique in Abu Dhabi- Cultivated customer centric mindset- Helped increase brand awareness and Built store/brand CRM.Achieved highest KPIs in UAE 1st 2023. Won CX hero store 2023 for delivering outstanding customer experience.