Mohammad Imran

Experience

• 

  Genpact

  May 2011 - Oct 2014

  The hard work paid off. Got my first career promotion as process developer (SME). Handled additional responsibilities of Wholesale Interconnect Billing and was actively involved in the Collection and Deduction process using Aged Debt Invoices report. Learned End to End Order to Cash Journey. Did 5 FTE work transition from Ireland to India for one of the world’s leading Telecom Giant. I was responsible for Prepaid Top up Voucher Creation, Order Management, Billing and Cash Application process on a daily basis. Monthly reporting’s included Invoice Reconciliation, Deferred Revenue Reporting & Cash Flow Forecasting.

  • Process Developer - OTC

    Feb 2013 - Oct 2014

  • Process Associate - OTC

    May 2011 - Jan 2013
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  BT

  Nov 2014 - May 2022

  Effectively managed 20 + FTE of various levels (Associates, SMEs & Business Assurance Analysts). My team identified Revenue Leakages and performed Recovery, Root Cause Analysis & suggested BAU Controls. The main activities of my team were E2E Contract Assurance & Inventory Transformation.As a manager I led a Project of 45 FTE Insourcing of work from a third party, which involved actively working with Transition, Recruitment, Training & HR Team for successful Transition. Proud to be part of a journey where we expanded our hub delivery capabilities by expanding our learning horizon. Show less I was duly recognized for my domain expertise. A Team of 15 FTE reported to me from work perspective, their main activities were related to Revenue Assurance and Resource Reconciliation. During this period of time, we did 4 FTE work transition from UK.As a team, we became centre of excellence for Resource Reconciliation & Revenue Assurance activities. Our main focus was to have Continuous Improvement driven approach in our process which meant Right First Time and better quality of our deliveries. Show less

  • Operational Team Leader - Group Business Assurance

    Oct 2018 - May 2022

  • Subject Matter Expert - Group Business Assurance

    Sept 2016 - Sept 2018

  • Desk Based Contract Manager

    Nov 2014 - Aug 2016
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  Kyndryl

  Jun 2022 - now

  Project Manager

  Managing Projects for creation & execution of Disaster Recovery Plan for a Banking Enterprise. Roles & Responsibilities are as below: • Project Initiation • Project Planning • Reviewing Runbook and Scope Document • Creation, Updating & Assignment of Change tasks in Service Now (SNOW) • Attending Change Amendment Board calls for explaining the respective DR change and seeking approval • DR exercise Execution • Monitoring & Control of all activities during DR Exercise • Documenting lessons learned during the DR exercise while closing the Project • Sharing DR Exercise results with all the stakeholders (Internal/External) for further evaluation of the Project• Risk Identification & Management during each phase of the Project Show less