Yailin Langomas

Experience

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  JPMorgan Chase & Co.

  Nov 2016 - May 2017

  Bank Teller

  •Provide excellent customer service•Handle cash and check transactions•Promote products and encourage others to do the same•Load and settle the ATMs and vaults

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  Prime Rok Real Estate

  Feb 2017 - May 2017

  Receptionist/ Office Administrator

  •Provide excellent customer service•Present office space and promote open office spaces via Craigslist•Handle administrative duties such as maintaining clean and organized office presentation answering phone calls, faxing, and answering emails•Schedule all firm meetings•Deposit checks and cash payments

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  Geary County USD 475

  Aug 2017 - Mar 2018

  Special Education Paraprofessional

  •Assist special education students in academic learning and progressing their social skills•Hear for requests for help, observe learning difficulties and report back to teacher•Follow specific IEP for each student•Work with students individually and in small groups•Escort students to other classes

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  Manhattan Care Primary and Urgent

  Mar 2018 - Apr 2019

  Clinical Medical Assistant

  •Take patients vitals and assist providers with any Medical Assistant leveled requests such as, but not limited to, blood draws using phlebotomy supplies (vacutainer, butterfly needles, tourniquet, etc), injections, allergy shots, physicals and drug screenings•Confirm insurance eligibility, collect payments and send out statements via mail•Apply payments to patients' charts•Schedule appointments and handle patient demographics•Administer and monitor the biochemical drug testing program•Ship positive specimen to forensic drug testing laboratories for confirmation, following strict chain of custody procedures and other regulatory requirements; Coordinate the collection of specimens•Identify and correct chain of custody documentation discrepancies, assure that specimen collectors follow established procedures, and resolve moderate operational problems involving the biochemical testing program•Prepare and update charts of monthly statistics for monthly, quarterly, and annual reports as required•Handle any administrative duties such as fax assignments, answering phone calls, and maintaining a clean and organized office presentation•Contact patients in regard to results and adhere to HIPAA when releasing any medical informationAdhere to OSHA regulations Show less

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  SimplrFlex

  Oct 2019 - Mar 2023

  Remote Customer Service Expert

  •Provide extraordinary customer service to several business partner customers •Answer tickets related to returns/exchanges, product questions, marketing, canceling orders, etc•Escalate tickets out of an expert's scope to Specialists

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  United States Department of Defense

  Feb 2020 - Aug 2020

  Ration Control Issuing Agent

  •Prepare, control and maintain accountability of Ration Control cards and Temporary Privilege Authorizations to all eligible personnel•Maintain files concerning the issuance, control and disposition of Ration Control cards in accordance with current regulations•Conduct daily inventory of these documents to confirm the accuracy of the accounts•Submit Exception to Policy applications to J1 headquarters•Answer and communicate effectively with Unit POC, DECA and AAFES supervisors pertaining to various Ration Control questions/issues•In-process/out-process soldiers, DOD civilian employees, contractors and their families Show less

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  Wilmington Maternal-Fetal Medicine, PLLC

  Aug 2021 - Oct 2021

  Certified Clinical Medical Assistant
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  WILMINGTON GASTROENTEROLOGY ASSOCIATES, P.A

  Oct 2021 - Dec 2023

  Work daily to increase the department's ability to effectively maintain the daily schedule along with safe and appropriate patient servicesCheck patients in for their scheduled procedure by reviewing medical history, medications, procedure prep, obtaining vitals and reporting any issues to MD and CRNAWork directly with MD and CRNA in procedure rooms to assist with taking biopsies, removing polyps, dilating esophagus, labeling specimens, etc., cleaning and disinfecting endoscopy equipment per manufacturer guidelinesWork in recovery area by removing IVs, disinfecting and remaking beds, assisting patients to and from bathroom/out of the office, etc.Be familiar with general pharmaceutical terminology to ensure patients have halted specific medications prior to procedurePerform supportive duties in the Endoscopy Unit to assist the nursing staff and providersMaintain a high level of technical support to endoscopy personnelAssist the staff with the facilitation of time management Show less

  • Certified Clinical Medical Assistant/ Endoscopy Technician

    Aug 2022 - Dec 2023

  • Certified Clinical Medical Assistant/ Endoscopy Technician

    Oct 2021 - Aug 2022
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  OpenLoop

  Aug 2022 - now

  Oversee a team of Lead/Senior CMAs along with 30 direct reports while collaboratively working with other CMA Managers to ensure that the team of 90 CMAs are meeting expectationsManage documentation and performance standards of CMA ProcessesMaintain efficient team and patient flow, as well as quality care to ensure workflows areeffectively executedManage day-to-day operations of the CMA department to include, but not limited to,ensuring CMAs meet quality benchmarks and excel in synchronous/asynchronous patientcareManage team schedules, weekly 1:1s, annual performance reviews, and lead weeklyteam meetings to communicate plan of launching new policies and processesManage payroll, timecards, and time off requests while ensuring that the business needsare metCreate, refine, and implement synchronous and asynchronous training material foronboarding and current employees on the CMA and patient support teamsProvide guidance, coaching, and host leadership seminars to ensure that the team feelssupported and heardTrack chart audits, phone call recordings, and retrain as neededWork closely with the Clinical Operations department to identify and/or escalate barriersthat the team is experiencingConduct interviews for potential CMA and patient support personnel to meet the companyand/or client needsConnect with patients as needed when there is a need for management de-escalation Show less Oversee a team of Lead/Senior CMAs along with 30 direct reports while collaboratively working with other CMA Managers to ensure that the team of 90 CMAs are meeting expectationsManage documentation and performance standards of CMA ProcessesMaintain efficient team and patient flow, as well as quality care to ensure workflows areeffectively executedManage day-to-day operations of the CMA department to include, but not limited to,ensuring CMAs meet quality benchmarks and excel in synchronous/asynchronous patientcareManage team schedules, weekly 1:1s, annual performance reviews, and lead weeklyteam meetings to communicate plan of launching new policies and processesManage payroll, timecards, and time off requests while ensuring that the business needsare metCreate, refine, and implement synchronous and asynchronous training material foronboarding and current employees on the CMA and patient support teamsProvide guidance, coaching, and host leadership seminars to ensure that the team feelssupported and heardTrack chart audits, phone call recordings, and retrain as neededWork closely with the Clinical Operations department to identify and/or escalate barriersthat the team is experiencingConduct interviews for potential CMA and patient support personnel to meet the companyand/or client needsConnect with patients as needed when there is a need for management de-escalation Show less Lead a team of 10+ CMAs while meeting personal quality benchmarks in synchronous and asynchronous patient careDevelop and maintain training documentsTrain onboarding and existing employees as new workflows ariseWork with the Clinical Operations team to provide comprehensive care to patientsAssist managers with maintenance of efficient patient flow and quality of team membersAdvise and provide guidance to CMAs throughout their shiftsAssist providers by acting as a liaison on behalf of the patientCollaborate with managers improve processes and advocate for the team as neededReconcile EHR Data and update consult notes by documenting patient data, treatments,procedures, and patient educationLead weekly team meetings to identify barriers that CMAs are experiencing Show less Collaborate with managers improve processes and advocate for the team as neededReconcile EHR Data and update consult notes by documenting patient data, treatments,procedures, and patient educationProvider data managementAnswer and reroute patient phone callsPerform insurance eligibility checks using Availity and calling insurance offices to obtain copayment, visit limitations, and deductible informationAssist in training onboarding employeesAssist physicians and NPs by acting as a liaison on behalf of the patient to schedule,disclosing results, and/or discussing speciality consultations while remaining HIPAA compliant Show less

  • Senior CMA Manager

    Apr 2024 - now

  • CMA Manager

    Sept 2023 - Apr 2024

  • Lead Certified Clinical Medical Assistant

    Oct 2022 - Sept 2023

  • Certified Clinical Medical Assistant

    Aug 2022 - Oct 2022