Kamran Agha

Experience

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  G4S

  Apr 2017 - Dec 2019

  Steward

  Steward/SIA Staff MemberWorked at many events such as cricket, football, and rugby.Body search, bag search, ticket checking, and guiding customers to their correct seating area.

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  Phoenix Security

  Sept 2017 - Aug 2020

  Security Officer

  • Worked in multiple venues including Bradford College, to patrol around the site and ensure everything is safe and secure, checking students’ IDs, mapping the building, diffusing situations that could lead to violence. • Developed communication skills as I had to communicate with a wide range of people. Offered support to co-workers whenever needed and assisted those in need.• Response Officer covering three different venues ensuring every one of them was safe and sound.

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  NHS

  Sept 2018 - Jan 2019

  Ethical Hacker

  • Presented with a two-part briefing consisting of a full in detail run down of all the security protocols in place as well as a contact stating that I will abide by the rules set out and not utilise any obtained data for personal use. • Whilst attempting to exploit the network able to familiarise myself with port scanning tools such as Nmap and Wireshark. • Gained valuable experience in handling complex tasks using the Linux operating system. • Amplified my knowledge with handling sensitive/confidential information as well as the value of Data Protection laws. Show less

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  University of Bradford

  Nov 2018 - Mar 2020

  Student Brand Ambassador

  •Assistance towards prospective students. Leading campus tours and answer student questions.•Liaising with team members to ensure that the events run smoothly.•Answering students calls and emails for any enquiry they may have regarding the university, Courses, accommodation etc.

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  KK Accountant Co

  May 2019 - Aug 2019

  First Line Support

  • Setting up PC’s, Network Diagnostics, Outlook setup, the first point of contact, Liaise with IT service providers, Installations, Internet security, data backup.

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  Bradford Council

  Sept 2019 - Jan 2020

  Web Development Intern

  • Working effectively leading a team of 6 during a module at university collaborating with clients representing the Bradford Council. • Organising and leading team meetings, present progress to clients, discuss any ideas picked up on during team meetings and maintain a rapport with the clients. • Adhered to professional working procedures when handing out tasks to the team as well as during communication with clients. • Developed my written/oral communication and gave me a first-hand insight into professional working environments. • Enhanced my time management skills especially whilst working under pressure and perfected my ability with handling clients with limited knowledge regarding complex computer tasks. Show less

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  Lloyds Banking Group

  Jan 2021 - Apr 2021

  IT Service Desk Analyst

  • First point of contact providing technical support to internal colleagues across the network via telephone, online chat, and the internal ticketing system (ServiceNow)• Invaluable client management skills developed through analysing and evaluating problems to find the best solution for the business and client. • Adapted a tailored service to each individual client as there is no 'one size fits all' approach. • Handling highly confidential and sensitive information in compliance with data protection regulations. • Managing and prioritising tasks autonomously to meet business service level agreements. Always Providing a friendly yet professional level of customer service Show less

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  Netcompany

  May 2021 - Sept 2021

  Infrastructure Consultant

  Netcompany is one of the fastest growing and most successful IT services companies in Europe. We are true leaders in digitalisation and are proud to build, implement and support innovative IT solutions for some of the most exciting and prestigious organisations in the world. Our vision is to be the leading digital challenger in Europe, pioneering the next generation of IT consulting, with a strong focus on providing customers true value and delivery certainty. We are experts in the management of complex change and build robust scalable IT solutions utilising agile delivery methods, thereby improving our client’s speed to market and allowing them to rapidly adapt to evolving business requirements. We have deep expertise across a wide range of sectors and our services range from application development and cloud migration through to programme delivery and service operations. Our team consists of true thought leaders who drive business transformation through innovative use of technologies such as predictive data analytics and cognitive computing. With more than 2,500 highly skilled and motivated technologists across 6 countries of operation, we are involved in the delivery of some of the most secure, complex and nationally important technology programmes in both the public and private sector. Show less

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  DHL Supply Chain

  Nov 2021 - Jun 2022

  • Yard Coordinator

    Apr 2022 - Jun 2022

  • Admin

    Nov 2021 - Apr 2022
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  Redcentric

  Jan 2023 - Aug 2024

  Technical Support Analyst 2nd line