Sushanth Kumar

Experience

• 

  Amazon

  Jul 2021 - now

  Associate

  The Selling Partner Support Associate acts as the primary interface between Amazon and third-party sellers, providing phone and/or email support.• As an associate having end to end ownership of every seller interaction coupled with initiative-taking problem solving and providing exceptional support to sellers.• Maintaining a positive and professional demeanor and always portraying the company in a positive light and effectively managing sensitive issues.• Contributing to a positive team environment and proactively helping team members with difficult contacts as needed.• Actively seeking solutions through logical reasoning and data interpretation and identifying trends to appropriate channel including improvement suggestions.• Support sellers based on their query on both voice and non-voice.• Conduct team huddle based on daily process updates. Show less

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  Appario Retail Private Limited

  Jun 2022 - Mar 2023

  Vsp core associate

  •Building selection and terms negotiation: Will be responsible for determining customer market needs, growing selection across sub-categories, brands and use cases, managing vendor partners, optimizing vendor terms and getting support for marketing campaigns.•Pricing and Demand generation: Responsible for pricing and demand generation. This includes working with other members on the category management team to come up with innovative promotions and site features to improve customer experience.•Business planning and communication to senior management: Develop a short-term and long-term plan for growth and report to Senior Management on a regular basis on the state of key topline and bottom-line metrics and risk factors.•Innovation: Invent and drive continuous process improvement and automation across our systems to allow us to scale a fast growing business. This will include liaising with the global community to drive innovation and share best practice. Show less

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  Farnell Electronics

  Feb 2023 - now

  Assistant Product Manager