Sushanth Kumar

Sushanth Kumar

Associate

Followers of Sushanth Kumar923 followers
location of Sushanth KumarBengaluru, Karnataka, India

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  • Timeline

  • About me

    Assistant Product Manager

  • Education

    • SDM College of Business Management

      2016 - 2019
      Bachelor of Business Administration - BBA Business Administration and Management, General
    • Dayananda Sagar Institutions

      2023 - 2024
      Executive MBA Business Administration and Management, General
  • Experience

    • Amazon

      Jul 2021 - now
      Associate

      The Selling Partner Support Associate acts as the primary interface between Amazon and third-party sellers, providing phone and/or email support.• As an associate having end to end ownership of every seller interaction coupled with initiative-taking problem solving and providing exceptional support to sellers.• Maintaining a positive and professional demeanor and always portraying the company in a positive light and effectively managing sensitive issues.• Contributing to a positive team environment and proactively helping team members with difficult contacts as needed.• Actively seeking solutions through logical reasoning and data interpretation and identifying trends to appropriate channel including improvement suggestions.• Support sellers based on their query on both voice and non-voice.• Conduct team huddle based on daily process updates. Show less

    • Appario Retail Private Limited

      Jun 2022 - Mar 2023
      Vsp core associate

      •Building selection and terms negotiation: Will be responsible for determining customer market needs, growing selection across sub-categories, brands and use cases, managing vendor partners, optimizing vendor terms and getting support for marketing campaigns.•Pricing and Demand generation: Responsible for pricing and demand generation. This includes working with other members on the category management team to come up with innovative promotions and site features to improve customer experience.•Business planning and communication to senior management: Develop a short-term and long-term plan for growth and report to Senior Management on a regular basis on the state of key topline and bottom-line metrics and risk factors.•Innovation: Invent and drive continuous process improvement and automation across our systems to allow us to scale a fast growing business. This will include liaising with the global community to drive innovation and share best practice. Show less

    • Farnell Electronics

      Feb 2023 - now
      Assistant Product Manager
  • Licenses & Certifications

    • Google Analytics for Beginners

      Google
      Apr 2024
    • Product Management Certification + Agile Product Owner + Scrum

      Udemy
      Oct 2024
      View certificate certificate
    • Project Management Assessment

      CareerNinja | LearnTube
      May 2024
      View certificate certificate