Jovan Dhami

Experience

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  Walmart

  Oct 2020 - Nov 2021

  Customer Service Representative

  My responsibilities as a customer service representative at Walmart included providing exceptional customer service by addressing questions, concerns and complaints in a friendly and professional manner I assisted customers with product selection, processed transactions accurately, and monitored clean and well organized work environment. I collaborated with team members to achieve marketing goals, maintained in-depth product knowledge, and served as a liaison between customers and employees. In addition, I helped manage inventory and attended trainings to improve my customer service skills. Show less

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  CDI College

  Dec 2021 - Nov 2024

  In my role as both Student Services and Education Manager, Grand Ambassador, and Health and Safety focal point, I oversee the academic journey of over 1300 students and direct a team of over 20 professors as well as staff who help the students journey from beginning to end. As a Grand Ambassador, I serve as a dedicated link between students and the institution, advocating for their needs and ensuring their voices are heard. Additionally, as the Health and Safety focal point, I prioritize creating a safe and inclusive environment for all. With a focus on collaboration, support, and student success, I work closely with students, faculty, and staff to enhance the overall student experience and promote academic achievement. Show less As a Student Services Manager, my primary role is to ensure the smooth running and delivery of comprehensive student support services. I am responsible for monitoring and overseeing various aspects of student services, including academic advising and student engagement. In this role, I work closely with students, faculty and staff to meet their needs and provide guidance throughout their learning journey. In addition, I am responsible for maintaining student records, maintaining an accurate database, and developing reports to track student progress and outcomes. I collaborate with other departments to streamline the process and improve the overall student experience. As a Student Services Manager, I am committed to providing a positive and inclusive environment for students, ensuring their well-being and academic success. I also have strong interpersonal and communication skills, which allows me to effectively communicate with students and provide them with the resources and support they need to succeed in their education. Show less I had started as a volunteer in December of 2021, as a skilled and experienced staff assistant providing essential support for daily operations. I managed programs, organizing events and handling correspondence. as well as organizing and maintaining files, records, and documents for easy access. I also had communications with professionalism and efficiency and attention was paid to detail in proofreading and editing documents. Conducts research and prepares research reports. Maintains confidentiality and discretion. Reliable team player with strong leadership skills. It works well at high speeds. Show less

  • Education Manager

    Oct 2023 - Nov 2024

  • Student Services Coordinator

    Jan 2022 - Oct 2023

  • Volunteer

    Dec 2021 - Jan 2022
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  Luxure Heating and Air Inc.

  Dec 2023 - Jan 2025

  Part-Time HVAC Technician

  Worked part-time over weekends assisting with the installation of A/C units and furnace systems, ensuring accurate setup and functionality. Ran both low and high-voltage wiring, adhering to safety and technical standards. Conducted wiring setups and troubleshooting for HVAC equipment, contributing to efficient installation processes. Supported senior technicians in installations and routine maintenance, building a strong foundational understanding of HVAC and electrical systems.

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  Current Flow Electric

  Jan 2025 - now

  Apprentice Electrician

  Dedicated First-Year Electrical Apprentice with hands-on experience in residential and commercial electrical systems. Skilled in wiring, conduit installation, troubleshooting, and interpreting blueprints under the guidance of experienced electricians. Committed to safety, efficiency, and continuous learning, ensuring all work meets industry standards and regulations. Strong work ethic, problem-solving skills, and attention to detail. Passionate about developing expertise in the electrical trade and growing into a licensed electrician. Show less