Dave Fowler

Experience

• 

  Road Angel Group

  Sept 2005 - Sept 2007

  Technical Support

  Job RoleI was heavily involved in setting up a returns department, when the company brought all repairs of the products in-house.Supported customers, either over the phone, internet or on a face to face basis.Involved with testing of new products with the development department.Key SkillsCommunication skills and Management skills - Working in a small team, at times leading, it was necessary to ensure all parties understood what is required of them.Time Management - Under pressure it was necessary to ensure all jobs were completed before others could be started. Specific Skills - As a unique product, it became necessary to adapt previously gained knowledge, into product specific to support the customer base effectively.Software Knowledge - Use of SAGE accounting software. Use of product Specific software. Show less

• 

  Visonic

  Jan 2010 - Aug 2011

  Product Support UK

  Working as part of a small team offering UK technical and sales support to intruder alarm installer / distributors. I was responsible for customer facing communication, with clients at all levels. Working with a development team in Israel, I assisted in bringing new products to market. In the last 9 months of my time with Visonic I was responsible for all sales and operations tasks, such as stock forecasting and ordering, sales reports, accounts queries etc. This time gave me a rounded view of how the company operated as a whole and helped me appreciate the way a multinational company is run.I left Visonic, having met some colleagues and left with a fantastic group of friends Show less

• 

  Garland Partners Limited

  Aug 2011 - Sept 2013

  Working closely with our sales team, customers and suppliers to ensure that all projects are seamless and efficient. The role is to offer our customer base the best options to achieve their targets. My role is to identify from the customer exactly what they need and what products we offer, and potentially others on the market that will suit the requirements. Also I will be identifying products / solutions that will complement the existing workflow. I will also be remain very much in the Technical Support Department within Garland Partners, overseeing our Technical Team, with the continued development of our support portal and providing the best technical support expertise possible. Show less Working with major worldwide broadcasters, to provide solutions for IP based video delivery, whether point to point or direct to web. As a technical support engineer it is important to develop the fundamentals of broadcast, knowledge gained from DeMontfort University, to offer a clear concise consultancy to customers.Tasked with creating a support environment designed to help our clients 24 / 7 / 365 even when the office is closed.GPL offer a wide variety of IP based video infrastructures, through MNC's such as Cisco, Teracue and LiveU to name a few. Show less

  • Pre-Sales Technical Architect

    Oct 2012 - Sept 2013

  • Technical Support Engineer

    Aug 2011 - Oct 2012
• 

  Garland

  Sept 2013 - now

  Technical Manager

  As Garland Partners Ltd. continue to grow and evolve. Offering best technical support from pre-sales to post-sales is critical to the businessWorking closely with partner manufacturers to ensure that new products are bought to market in a timely manner.

• 

  Garland Partners Limited

  Jan 2015 - now

  Technical Manager

  Working across the sales, marketing and technical teams at Garland - I strive to understand and deliver to our customer's requirements as well as looking for what's next, new or can be developed further.Working with existing customers, service providers and manufacturers - such as LiveU, NTT Electronics, Vitec, Teracue, Haivision and WISI - view www.gpl-uk.co.uk for more detailsI continue to manage the technical team at Garland - still playing an active part of the front line support team.Other responsibilities include :> Managing and maintaining organisation CRM + Internal Applications> Developing and maintaining SIM Card Management and Billing Platform > Managing IT equipment and networking > Maintaining Website and Marketing Activity> Automating and Streamlining Business Processesemail - david@gpl-uk.co.ukskype - david-gplM : +447730095966W : +442476102020 Show less

• 

  LiveU

  Aug 2021 - now

  TAM Group Manager (EMEA) & UK Site Manager

  Leading a team of Sales Engineers across the EMEA region for LiveU's technical business development needs, from lead qualification, scoping, demonstrations through to customer onboarding, training and ongoing account management. Working with both direct customer accounts and partner led accounts offering seamless support.Directly responsible for managing many strategic accounts across Broadcast, Sport and Security market verticals.Heavily involved in the PMI of Garland Partners into LiveU in March 2021 and then managing continuous ongoing process efficiency and effectiveness with the global stakeholders up to C-Level.Managing the UK Site activities, including staff onboarding, procurement of goods and services, coaching and welfare of team members, across multiple departments as well as ensuring adherence to Security, Health and Safety compliance obligations.Managing trade show activities across EMEA for existing market such as broadcast, and new markets such as security and Show less