Tom Brett

Experience

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  McKay

  Sept 2015 - Mar 2017

  Software Tester

  Automated and manual testing of various websites and iOS Applications created predominantly using Python, Swift and Javascript Front end testing focussing on User Acceptance and Regression testsCommunicating with customers via Email or Phones and assisting them with Technical SupportLogging issues using JIRA and GitlabMaking outbound calls to clients to provide updates and log any issues they may have been havingMaking outbound calls to prospective and existing clients to have them purchase our products we had developedInteracting with Internal and External Stakeholders Show less

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  First Advantage

  Mar 2017 - Sept 2017

  Quality Assurance Specialist

  Compiling reports to send to Clients in a timely manner and making sure the quality of the work was to a high standard and met their expectationsLogging errors using JIRAPerforming a daily report that logged the performance of each verifier across various regionsReviewing checks completed by the verifiers across multiple platforms

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  Commonwealth Bank

  Oct 2017 - Nov 2018

  Client Services

  Assisting with enquiries from clients, brokers and solicitors regarding the status of their home loan applicationsProblem solving to help with clarifying any issues they clients were having on their applicationsKnowledge of home loan process from submission to post settlement Mentoring new hires

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  Infosys BPM

  Feb 2019 - Dec 2020

  Process Executive

  Working for a Major Telecommunication clientTeam Member of a Beta Team of high skilled consultants, who are co-located with the Infosys IT Build and Design Team in Melbourne. Team uses Process Improvement skills to investigate, validate and make recommendations for the product owners to deliver successful Functional FeaturesTeam works on1) Feedback received from customer through NPS survey's, complaints and direct interaction.2) Operational Insights - Analysis of performance3) Feedback from Agents, capability Leads and product owners4) Team works through DMAIC method to come up with process changes and provides the recommendation to feature teams5) The Hypothesis provided by POs is tested and results are shared7) Design the process steps based on the recommendation8) Provide Analysis on Agent compliance to the workflow AchievementsCompleted projects worth $10 million Show less

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  LMG

  Dec 2021 - Jun 2023

  Commissions Officer
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  The Alfred Foundation

  Nov 2023 - Jan 2024

  Payroll Administrator
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  TAL Australia

  Jan 2024 - Mar 2024

  Claims Service Representative
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  The Social Research Centre

  Aug 2024 - Sept 2024

  Telephone Interviewer
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  Victorian Electoral Commission

  Oct 2024 - Nov 2024

  Data Entry Operator