Mamatha HM

Experience

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  Leeways (HDFC Housing Loan)

  Feb 2010 - Oct 2011

  Team Lead

  • Independently managed back-office operations of Non-Voice Team [Scheduling Non-Voice activities day to day with FUP of team, MIS of Scheduled work, Data Entry with perfect authentication]• Ensuring client satisfaction with effective communication and timely delivery of services as per the deadline with best practice methodology and answer for any queries• Handled Emails on General Queries - Home Loan Account details as per customer requests by maintaining information security, educating customer about penalization, data mining and regular updates• Responsible for MIS maintenance. Preparation of Daily and Weekly Reports using MS-Office, Recovery MIS, Sales MIS, Regular Mails, Service MIS, Log schedule, Non-Voice MIS and Loan MIS• Hands-on experience in Data Processing, handling Personal Walk-in’s to Bank, screening applications, Scanning, Assigning to concerned Appraisers, answering queries through emails• Handled front desk operations in terms of enquiries, collection of payments, processing of loan account numbers, provide bank statements with accurate information about EMIs for repayments and guiding customers through proper channel to resolve their concerns pertaining to loans Show less

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  Infosys

  Feb 2012 - Jan 2013

  Process Associate

  • Handled Orders Management – Process of Booking to shipment of all products of Cisco. • Generating reports using internal tools and MS Excel in terms of Booking Status, Exchange Process, Re-booking, Cancellations, Follow-ups, conversions and charges as per procedures• Submitting Daily, Weekly and Monthly reports in MS Excel using Pivot Table, Vlookup• Preparation of Orders statistics presentation slides with Charts and Tables

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  Travix Leisure and Travel Pvt Ltd

  Feb 2013 - Jun 2017

  Senior Analyst

  • MIS Reporting in terms of daily/weekly/monthly and YTD summaries, development & maintenance of dashboards using BI Tools (QlikView, Looker), preparation of reports and transition of excel reports into BI Tool dashboards.• Helping & training the team for automation to reduce the manual work and consistent improvement of standard routine reports and implement best practice methods. • Database handling (Datawarehouse), setting the framework for data modelling, data mining, data validation, data analysis and performance monitoring of all brands of Travix (42 brands operating in 35 countries) in terms of Metrics tracking, Orders, Revenues, Margin, Airlines, Origin & Destinations, Shops, Searches, Traffic analysis, Trends monitoring, Acquisition Costs, Channels, Partners contribution etc. • Maintenance of Operations reports in google sheets and creating presentations for Call Volumes, Abandoned and received calls, Average Waiting Time & Handling Time, Service Levels, Out of Balance statistics, Revenues updates on Exchange and cancelled bookings and Contact Ratios etc.• Hands-on experience on SQL, Business Intelligence, providing insights and recommendations to increase orders and conversions• E-Commerce experience, strong skills of Analytics, result-oriented with excellent written and verbal communication skills Show less

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  Infosys BPM

  Feb 2018 - now

  • Lead Analyst

    Apr 2021 - now

  • Senior Analyst

    Feb 2018 - Mar 2021