Yuehlin Ho

Experience

• 

  RecruitFirst Taiwan

  Oct 2020 - Mar 2021

  Associate Consultant

  [Sales]- Cold call to invite candidates to the company for interviews and promote them to suitable job positions.[Consulting]- Assist candidates to prepare for interviews.- Assist in candidates registration, onboarding, contract, salary settlement, and other related matters.[Business Development]- Proactively contact companies for contact, quotation, visit, briefing and signing.[Administrations]- Assist various administrative works

• 

  Inline Apps

  Mar 2021 - now

  [Product Operation]- Responsible for developing and maintaining Takeout/Delivery dashboards, which are distributedacross Google Sheets, Google Data Studio and Retool (JavaScripts, SQL).- Develop Dispatch Ops internal tools using Retool.- Develop new product & delivery partner test plan.- Feedback and discuss bug fix and new Food Ordering features with PMs and Designers. v Design and launch the integration between different 3PLs to maintain Customer Satisfaction of 99.98%[Project Management]- Develop and maintain dispatch operation partnerships v Develop and maintain over 10 partnerships with local delivery partners across 5 countries.- Develop new partnerships to promote inline Food Ordering Service v Collaborate with Shopee Express to launch a new food delivery model which will increase GMV by average 15% MoM v Kick-off a Valentine's food delivery campaign with Dcard which increased GMV by 65%- Design and develop dispatch flow and guidelines for diferent types of food ordering orders.- Planning and reviewing dispatch team's monthly/annual KPIS.- Design inline contract filing flow for both Table Management System and Food Ordering Service.- Design hiring flow for Dispatch Ops (FTE and Interns).- Manage progress of each projects for Dispatch Ops (FTE and Interns).[Dispatch Operation On-cal]- Support Merchants' orders dispatching in APAC (Taiwan, Singapore, Hong Kong, Australia, Japan).[Finance]- Assist on calculating and generating monthly payouts reports for merchants located in APAC (Taiwan, Singapore, Hong Kong, Australia, Japan). Show less

  • Product Growth Analyst

    Jan 2023 - now

  • Delivery & Dispatch Operation Team Lead

    Mar 2021 - Dec 2022