Gray Hollins

Experience

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  Verizon

  May 2005 - Aug 2005

  Intern - Inventory Management

  Performed FCC required Quality Assessment Audits at Central Offices, helping Verizon avoid federal tax fines and improve inventory accuracy. Collected excess phone and internet service equipment from central offices and returned to the central warehouse for repurposing. Developed and maintained Quality Assessment Audit schedules using Microsoft Excel and Microsoft Project.

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  Argo Group International Holdings, Ltd.

  May 2007 - Dec 2010

  Business Process Engineering Analyst

  Led and managed process improvement projects with underwriting, claims and administrative units, partnering with key business executives and contributors.Designed, tested, and managed the implementation of workflow processes and enhancements using document management and workflow software, ImageRight.Utilized interpersonal and documentation skills to understand specific business needs, suggest and facilitate the implementation of business solutions, and communicate system requirements to IT partners. Show less

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  Markel Corporation

  Jan 2011 - Dec 2011

  Underwriting Business Process Analyst

  Facilitated cross-functional workshops and coordinated the full cycle of process improvement efforts for Underwriting and Underwriting Support functions; including understanding and documenting current process, requirements gathering, designing, testing, training and deployment. Collaborated with business leaders and stakeholders to develop new processes and workflows that support distribution of new products, improve customer service and reduce expenses. Gathered and evaluated data for identifying issues, forecasting needs and solving problems. Identified and assisted with development of metrics to demonstrate improved customer services. Acted as liaison between business and technical areas by collaborating with team members and other work streams in order to develop strategies around process, workflow and product development. Show less

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  SingleStone

  Dec 2011 - Jan 2021

  Acted in a Product Management capacity, leading client projects and product development teams through customer and user research, product road-mapping, user story definition, testing and implementation activities. Working with agile teams, I've helped implement technology solutions in the financial services, non-profit, entertainment and healthcare industries.Partnered with operational, technology and program management teams at a Fortune 200 financial services firm to define, document, socialize and implement business process in support of a bank sales and service system. Managed mortgage servicing operations improvement initiatives with a Fortune 500 financial services firm.Designed and implemented a mortgage document management solution with a Fortune 500 financial services firm. Show less

  • Lead Consultant, Software

    Nov 2018 - Jan 2021

  • Senior Consultant

    Dec 2011 - Nov 2018
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  Harris Williams

  Jan 2021 - now

  Sr. Solutions Architect

  Partner with business and technology teams to design and implement software products that deliver value, progress the technology architecture, and ensure a secure environment.Define the technology vision and roadmap for banking organization, resulting in strategic priorities and actionable implementation plans.Drive a product-focused culture, striving for continuous improvement, quality and availability of data, platforms and applications, and scalability.