Malik Cooper

Experience

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  Comcast

  Dec 2008 - Aug 2010

  Tech Support

  Answer inbound technical support calls. Provide customers assistance with troubleshooting cable/internet/phone service issues. Adjust customer billing if needed. Set up appointments for technicians to further troubleshoot for customers. Upsell customers with additional services that will enhance their current product selection. Maintained customer and company records.

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  MK Solutions

  Mar 2011 - Feb 2018

  IT Consultant

  Supported small office network of 6 computers, two network printers, and VoIP communication. Build and manage company server and network infrastructure from inception. Installed and program network switch and router. Maintained website and social media online presence.

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  Advanced Call Center Technologies

  Aug 2012 - Oct 2013

  Enterprise Technician

  Manage call center of 100+ employees. Desktop support, VoIP and systems configuration, Building and maintaining several servers (FTP, fileshare, domain, VoIP). Installation and configuration of call center routers and switches. Work closely with IT and Operations management to ensure QoS for clients and company. Developed scripting to meet the needs of call center PCs software and GPO updates. Build and run cabling from call floor to IDF and MDF closets.

• 

  Dignity Health

  May 2015 - Dec 2015

  End User Support Technician II

  Work on EUS team to help facilitate the Windows 7 migration. Build, image and deploy PCs for all Sacramento area facilities. Convert Clinical PCs to SSO migration. Provide support for Citrix based software. Interface with department managers to provide support and answer all questions and concerns pertaining to upgrades and rollouts. Update entries via inventory tracking software. Help trouble shoot pc issues daily. Assigned as pointman for numerous deployments.

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  TEKsystems

  Jan 2016 - May 2019

  Information Technology Specialist

  Contracted tech employee assigned to various temporary IT jobs including on-site IT personnel, Network infrastructure maintenance and Network Update Deployment.

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  Blackbox

  May 2019 - Dec 2019

  Field Technician

  3rd party outsourced IT for B of A. Data drops, Network Troubleshooting, Server equipment installation, Equipment upgrades and installation. Travel throughout northern and central California.

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  Amazon

  Dec 2019 - now

  • Supply Chain Manager II

    Jul 2023 - now

  • Customer Solutions Lead

    Oct 2021 - Jul 2023

  • Customer Solutions Analyst

    Aug 2020 - Sept 2021

  • IT Support Assoc II

    Dec 2019 - Aug 2020