Michelle Monteagudo

Experience

• 

  Palmetto General Hospital

  Apr 2008 - Jul 2014

  - Knowledge in HBO, EasyWeb ID, Citrix (Cerner) and Patient Access systems. Serve as a receptionist for the nursing unit (Pediatrics, Mother Baby, Labor & Delivery, ICU, CCU, Telemetry, Med Surg, ER, and Open Heart Unit); answer the telephone, take and deliver messages/labs, and offers to assist and answer inquiries of a general nature for patients, families, physicians, and visitors, including answering patient call lights.- Coordinating calls to on-call physicians. Transcribe physician’s orders; order all tests and procedures accurately and timely according to Hospital Policy.- Safeguarding sensitive medical information and practicing strict procedure in handling confidentiality of data pertaining to patients, clinicians, employees, and visitors.- Prepare and coordinate classes such as BLS / ACLS / PALS / Lactating / Childbirth. Update monthly activity calendars, document CEU’s on CE Broker and keep records of all appropriate documentation for auditing purposes. Coordinate hospital orientations to the new Delivering Mom’s. Show less - Responsible for providing administrative and clerical support for In-service Education Department, Human Resources and Employee Health Department. Coordinating the details of special training events for hospital staff in all departments. - Scheduled school rotations; verified student’s/instructors identification and background checks. Hosted orientation for new student’s covering policies and procedures. - Scheduled appointments for employee health annual physicals; inputting immunizations and dates into the hospitals employee health system (HRMS). Assisted with payroll; organized direct deposit slips.- Worked in depth with the CE Broker website. Documented all CEU’s and CME’s for continuing education classes. Tracked licenses and certificate renewals for hospital nurses. - Maintains current knowledge and competency in nursing and professional development practice.- Adhere to policies, procedures and regulations to ensure compliance and patient safety. Show less

  • Unit Secretary

    Jan 2011 - Jul 2014

  • Human Resources Assistant

    Apr 2008 - Jan 2011
• 

  University of Miami, Miller School of Medicine

  Aug 2013 - now

  -Responsible for the day to day operations of the Clinical Research Unit. -Created, managed and supervised the dietary needs of a Pilot Study following the specifications for low sodium (less than 400grams) and high sodium (more than 6,000grams) diet, in collaboration with the Principle Investigator. Reduced the cost of meals by 78%.-Worked with IT to form a personalized OnBase Data Entry system for the Division to have the ability to collect and store data for research participants. Manage and Supervisor the ongoing of the OnBase Data Entry System. Launched in January of 2017.-Designed a curriculum and implemented the logistics of a new elective for a Residency rotation with the Division. Organized, created and managed the space and equipment needed for the rotation. Manage all documentation and reporting of the students rotation.-Managed the project of a major renovation for the Division. Includes 6 full bathrooms renovation, kitchen re-cabinetry, paint, extensive drywall repairs, baseboards and window treatments. Improved space in patient’s room and redesigned the area including new furniture with new accessories. Completed all within normal working schedule. -Assist in Employee Annual Performance review (TALK). -Manage Accounts Payable/Receivable and expense-control procedures, including bank and account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase order and inventory verification, charge backs, rebates, and preparations of monthly bank deposits. Review monthly income statement and create a variance analysis. -Maintain and balance clinical research accounts, monitor the financial aspects of ongoing research studies for billing and reimbursement purposes, and report to the Director. -Manage petty cash fund and monitor account for volunteer payments including monthly reconciliation and reports to the Director. Make sure petty cash fund is carefully balanced and sufficient funds are present. Show less - Managed seven physicians’ calendars, scheduled meetings, license/certificate renewal, and prepared travel arrangements. Prepared and assisted with preparation of reports, correspondence, speeches, articles and conference proceedings. - Resolved issues and problems referred by staff or the supervisor.- Monitor, reconcile, and assist with fiscal administration for budgets, funding, travel, and/or purchasing using the Ariba system.- Schedule depositions; develop cases by maintaining contact with people involved in the case; preparing and forwarding subpoenas; preparing responses to opposing counsel; generating status reports.- Assist Chief of Imagining Informatics in IT support/projects for the Radiology Department. - Under the direct supervision of the Medical Director or his designee, assist in the development, monitoring, and presentation of internal quality measures and initiatives.- Launched the Maintenance of Certification (MOC) Team Tracker, a new online program, developed by the American Board of Radiology (ABR), to manage MOC participants in group practices; input participation data that is required to maintain certification with the ABR. - Assigned as the Organization Manager, under the MOC Team Tracker Program. Responsibilities include managing participation; creating and deleting diplomats in system as needed; updating/documenting requirements to meet the renewal of certification with the ABR. - Complete projects/assignments which require collecting, organizing, and analyzing data and producing reports which may be the basis of significant decisions. - Prepares QI reports and statistics.- Participates in staff and management meetings as they relate to QI activities. Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management/faculty.- Responsibility for assembling the project faculty; for their technical or functional development, performance, and/or termination during the project or projects. Show less

  • Office Manager

    Mar 2016 - now

  • Administrative Assistant

    Aug 2013 - Mar 2016
• 

  University of Miami

  Aug 2018 - now

  -Manage day to day operations of a Phase 1-unit (pharmaceutical industry).-Reviews and approves all financial transactions charged to research grant accounts (over 50 accounts), ensuring compliance with cost principles as defined in the University Policies and the individual grant agreements. This includes purchase orders, check requests, travel expenses, equipment, laboratory supplies and personnel payroll costing allocations. -Manages and monitors a portfolio of grant accounts of varied mechanisms, regularly analyses deficits and balances, alerts PIs and others as appropriate and resolves issues promptly. -Manages Pre and Post Award for the Division. Enters all contracts and budgets into Ibis System which is reviewed and approved by the University Office of Research. Post award requires entering all checks as the study meets milestones and assisting with billing if necessary. -Manage and track a variety of site contracts (CDA, Site Agreements, Master Service Agreements, Amendments) from initial request.-Manages the Clinical Supplies and clinical supply vendors. Manage selection of study vendors for assigned studies.- Assures all laboratory equipment is up to date and calibrated. Maintains records for auditing purposes. -Assist in the performance management processes and outcomes of employees and physicians, including recruitment, selection, and ongoing performance management. - Manage all aspects of HR duties for the Division within Workday.oCreate job descriptions and post new job openings, review and interview all applicants and submit all necessary paperwork to start the hiring process. oEmployee assistance in leave of absences, separations, and position changes.oReview all costing allocations for payroll. oAssist in any changes or corrections needed for payroll. -Create and execute yearly budgets. Analyzes and executes non-personnel/personnel expenses, allocates expenses to the appropriate grant or operational account, and submits into Tidemark. Show less •Lead day to day operations of a Phase 1 unit and deliver on strategy and operational plans from the planning process against the strategic vision of the Division. •Develops Policies and Procedures for Division operations. Serve as a resource for University Policies and Procedures. •Design, implement and supervise the new Residency Elective. Ensure proper documentation and requirements are completed. •Supports clinical research initiatives as needed. •Monitor employee satisfaction. Responsible for work culture. •Assist in the performance management processes and outcomes of employees and physicians, including recruitment, selection, orientation and ongoing performance management. •Promotes and encourages professional development for employees. Ensures that all individuals receive appropriate training and instructions relative to their responsibilities. Ensures that technical and research personnel are informed of and comply with UM fiscal and personnel policies and procedures.•Develop job descriptions and serve as the liaison with Human Resources on staffing for the office including leave of absences, hiring, onboarding, separations and position changes. •Serve as the Workday Personnel; responsible for initiating confidential Human Resources transactions in Workday. •Oversees the research efforts in several research grants and ensures funding is available. •Serve as overall managerial approver for all division accounts. •Approve budgetary recommendations for practices. •Oversee business plan development for capital projects. Project volumes, capital needs and operating expenses adherence to operational plans and budgets. •Required to develop, analyze and maintain various financial reports; review operating budgets to analyze trends affecting budget needs; conduct quarterly analyses of operating expenses; and provide year-end projections. If any, identify issues and work on problem resolution. Show less

  • Business Operations Manager

    Sept 2020 - now

  • Business Operations Manager, Division of Clinical Pharmacology

    Aug 2018 - now