Kari Black, MBA

Experience

• 

  Ohio Dominican University

  Aug 2008 - May 2009

  Office Assistant
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  Ohio Dominican University

  Aug 2010 - May 2012

  Resident Assistant
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  Elitefts

  Jan 2012 - Jul 2013

  Warehouse Specialist

  Developed and improved operating procedures to increase production and output. Worked with supervisors to record incoming online retail orders and inventory, reviewed packaging and finalized customer orders.

• 

  Nationwide

  Aug 2013 - now

  Supporting Personal Lines and Commercial Claims by leading the continuous improvement, lean and change management initiatives. Coaching project teams through the A3 Problem solving process. Analyzing existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. Creates process change by integrating new processes with existing ones. Coordinates and implements proposed process and procedure enhancements between work teams and operational departments. Responsible for the operations and execution of complex processes, facilitation of key process events, fulfillment of major process deliverables and lean maturity assessments. Show less Supported Personal Lines and Commercial Claims by leading the continuous improvement, lean and change management initiatives. Coached project teams through the CI process. Analyzed existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. Created process changes by integrating new processes with existing ones. Coordinated and implemented proposed process and procedure enhancements between work teams and operational departments. Responsible for the operations and execution of complex processes, facilitation of key process events and fulfillment of major process deliverables. Responsible for streamlined operations and benefit tracking. Show less Handles complex and high exposure Commercial Property claims. Specializes in middle market accounts, employee dishonesty and cyber losses. Works closely with Nationwide's Environmental Claims Unit, Agency Support, Subrogation and Salvage Departments. Collaborates with Nationwide’s Special Investigations Unit and law enforcement to investigate fraudulent claims. Also, serves as a Commercial Claims Continuous Improvement Change Agent Coach. Assists the Commercial Casualty teams with property damage losses. Participating in a Lean Management System Deployment. Conducted hiring interviews with Commercial Property Leadership. Show less Adhered to high standards of professional conduct consistent with the delivery of superior service. Investigated, evaluated, negotiated and finalized Nationwide commercial property damage claims. Maintains and develops current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function and policy changes and modifications. Utilized programs including Class, Passport and Xactimate. Conducted and presented in team meetings. Show less

  • Operational Excellence Consultant

    Feb 2023 - now

  • Lean Maturity Consultant

    Jul 2018 - Feb 2023

  • Lean Maturity Specialist

    Dec 2017 - Jun 2018

  • Process Management Specialist

    Oct 2016 - Dec 2017

  • Commercial Property Claims Specialist II

    Jan 2016 - Oct 2016

  • Commerical Property Claims Specialist I

    Aug 2013 - Dec 2015