Hatem Wahba

Experience

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  Virgin Mega Store

  Oct 2007 - Jun 2013

  • Responsible for the section target, stock level and staff members • Responsible for the section layout and the product display • Communicated with the product department to make sure that we have up-to-date product and pricing • Communicated with the marketing department to promote our products and launch the top-notch offers and promotion to our costumers • Ordered all sections products for the department• Followed up on non-moving items and overstock and act accordingly• Effective negotiations with suppliers• Maintained margin guidelines• Followed up on RTV’s (return to vendor) • Ensured getting good promotions from suppliers• Ensured that all prices are maintained according to the market Show less

  • Multimedia & Accessories Departments Manager/Buyer

    Jun 2009 - Jun 2013

  • Head of Cashier and Customer Service

    May 2009 - Jun 2009

  • Cashier and Customer Service

    Oct 2007 - May 2009
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  Virgin Megastore MENA

  Jun 2013 - Nov 2013

  Shop Manager

  • Detected, anticipated and provided regular feedbacks on customers’ needs, markets trends and competitors activities affecting the region/market• Greeted customers, offered assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio• Ensure smooth and efficient receiving process of items/ shipments as well as monitor all kind of inventory activities such as cycle counts and stocks movements including transfers between shops to/from warehouse, damaged items, devolution, etc…• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout• Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribute on to the company; conduct daily morning briefings to keep the staff informed and engaged• Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget Show less

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  IQ Apple Premium Reseller

  Nov 2013 - Mar 2014

  Shop Manager
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  ACME Group

  May 2014 - May 2015

  Retail Division Head

  • Managed and motivated the team to increase sales and ensure efficiency• Managed stock levels• Analyzed sales figures and forecasted future sales• Analyzed trends to facilitate planning• Recorded sales figures for data analysis and forward planning• Dealt with staffing issues such as interviewing potential staff, conducted appraisals and performance reviews• Provided training and development• Ensured standards for quality, customer service and health and safety are met (security issues)• Responded to customer complaints and comments• Organized special promotions, displays and events• Toured the sales floor regularly, talking to colleagues and customers and identified or resolved urgent issues• Maintained awareness of market trends in the retail industry, understood forthcoming customer initiatives and monitored what local competitors are doing Show less

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  Harman Middle East

  May 2015 - Jan 2017

  Country Manager

  Developing the Harman Brand presence in Egypt• Responsible for managing all operations within the country. This involves taking responsibility for profit, revenue, cash and quality targets.• Agreeing annual budgets and producing a detailed annual business operating plan• Recruit and manage staff, including performance monitoring, and possibly mentoring and training.• Working closely with the local distributor, acting on the vendor's behalf ‎ to drive the Harman Business • Expand and develop distribution channels• Support key accounts by planning exclusive promotions, rebate schemes and incentives • Working with the Marketing Department to launch quarterly marketing campaigns• Placing orders with the local distributor• Monitoring prices• Making sure the distributor reaches his targets with Harman Middle East• Sending periodic stock and sales reports Show less

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  ARCO

  Feb 2017 - Jul 2017

  Electronics Operations Manager

  • Directed and supervise retail staff across several retail outlets to ensure they meet set objectives• Handled buying products and suppliers• Provided training to retail employees to develop their skills and enhance their job performance• Handled deals and partnerships with vendors• Provided solutions that address performance issues in a timely and effective manner• Contacted store managers and other retail staff to communicate relevant information• Developed and implement budget and plans for retail operations• Visited retail establishments to ensure efficient and effective management as well as high performance sales• Developed policies for the merchandising of goods in retail stores• Monitored inventory levels to determine the need for stock supply at each retail outlet• Worked closely with the Marketing department on digital campaigns and offline marketing across all stores Show less

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  Amazon

  Oct 2017 - Sept 2019

  Category Manager

  • Planning and designing the category with focus on sub-categorization and range planning with an aim to ensure full assortment coverage with full availability• Responsible for New suppliers and new Brand acquisition• Responsible for direct brand management & brand servicing• Devising the category plan to achieve the defined targets within the specific timeframe• Management of supplier and vendor networks, driving merchandizing, sales strategies and providing leadership direction to the category team• Managing inputs, customer experience, topline performance, and profitability for the category• Facilitate all interactions with the vendor base, including identifying and signing up new vendors, creating items in the catalog, negotiating contracts and terms, managing promotional activities• Resolving tactical issues as pending PO receives, overdue payments and content management• Work to continuously optimize end-to-end supply chain, engaging with vendors to improve operational performance metrics, and driving system and process automation with key internal teams• Create and manages contractual agreements of existing vendors• Expands current vendor selection and secures new brand selection for assigned sub categories• Manages payment terms and cost structure in contractual agreements• Partners with ISM & category leads to improve vendor margins Show less

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  East West Limousine

  Sept 2019 - now

  Managing Director/ Co-Founder